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Pediatric Grand Rounds "Doctors Day: Patient Satisfaction Surveys: Rating a Sacred Trust" March 1603-16-20188:15 AM
- 9:30 AMChildren's Hospital of Wisconsin, Briggs and Stratton AuditoriumMichelle O'Donnellmodonnell@mcw.edu
- Explore the reasons for discomfort around physician ratings from the viewpoint of a physician.
- Explain strategies to optimize the collection and use of physician ratings.
- Describe specific actions physicians can take to decrease their anxiety around poor ratings or negative patient comments.