About the Office of Clinical Informatics

Welcome Letter

For the past several years, the Froedtert & Medical College outpatient clinics have been using the EpicCare Ambulatory Electronic Medical Record (EMR) to provide clinicians with a system that supports safe patient care and quality outcomes.

Epic is made to be tailored specifically to the area it serves. In order to customize the product to the needs of each area and increase efficiency, the product must be enhanced to reach its optimum effectiveness.

The OCI Epic Optimization team was created to meet these needs. Our primary goal is to assist the users in the most effective use of EpicCare. Part of our plan to reach that goal is to maintain regular communications with users through on-site visits and monthly meetings.

What do the optimization team members do?

  • OCI Epic Optimization consists of a team of nurses with training and expertise in the most efficient use of electronic medical records. Support clinicians and clinic staff in most efficient use of the Epic EMR
  • Tailor Epic tools to meet the needs of individuals and departments
  • Provide users with ongoing refresher training
  • Serve as liaison between Epic users and the Froedtert IT staff
  • Supply users with the most current information on the Epic EMR
  • Visit clinic sites on a regular basis
  • Troubleshoot user issues
  • Analyze individual and departmental workflows
  • Make changes, revisions, and improvements to tools

Our OCI also includes informatics architects, system specialists, web specialists and an administrative team; all are experts in their field. Besides optimization of the medical record, we are responsible for the Online Physician Directory optimization and support, the MyChart patient portal and reporting data as requested.

All members of the OCI Team work closely with hospital leadership to assure efficiency of the patient record for optimal patient care.

The Optimization Team is happy to help Epic users. Please feel free to contact us if there is an issue we can resolve.

Office of Clinical Informatics Vision and Mission

The MCW Office of Clinical Informatics will promote the quality, safety and usability of Clinical Informatics Systems and the Medical Informatics environment through strategic leadership and collaboration with operational partners, Froedtert Health Clinical Informatics, and Quality experts.

Execute a strategic plan which is aligned with the four core pillars of the Medical College of Wisconsin: Education, Research, Clinical Care, and Community Service and Outreach.


  • Educate clinicians on the safe and appropriate use of Clinical Informatics Systems
  • Help train the next generation of Informaticists
  • Remain at the forefront of Medical and Clinical Informatics by continually acquiring and improving knowledge, skills, and expertise


  • Collaborate with researchers and clinicians to
    • find new and innovative ways to utilize Clinical Informatics Systems to improve patient care
    • better understand the impact of Clinical Informatics Systems on patient care and safety

Clinical Care

  • Deliver and manage Clinical Informatics Systems to improve the safe and efficient delivery of patient care
  • Provide business intelligence tools that deliver actionable data for point of care decision support and evidence-based care
  • Enable clinical transformation to assure compliance with local, state, and federal health information technology initiatives

Community Service and Outreach

  • Utilize Clinical Informatics Systems to extend and enhance the delivery of patient care services to patient populations served by the Medical College of Wisconsin
  • Uphold the image and integrity of the Medical College of Wisconsin through professional and courteous interactions with our customers

Clinical Informatics is a multidisciplinary field that focuses on the use of information technology, computer science, and knowledge management methodologies to deliver more efficient, effective and safer care, improve knowledge access and facilitate technology-enhanced education.

Its realm extends to computer based record systems, decision support, computer assisted management tools, standards development, electronic security, confidentiality and privacy, data mining and reporting.

Our vision for informaticists on campus is for them to be leaders in the build, implementation, and optimization of tools needed to support the highest standard of patient centered, interdisciplinary, cost effective, primary and specialty care.

Our focus to date has been on the implementation of an electronic medical record system. The infrastructure needed to provide the data, clinical decision support, and management tools needed for our institutions to reach their goals and objectives.

We will continue to be involved in implementation but will be broadening our mission to include improving tools to capture discrete clinical data, improving display of clinical information to providers, increasing reporting capabilities for the clinical practice, practice management, and 3rd party payers, and clinical decision support to improve the effectiveness of care and improve safety.

Technology alone will not achieve all of our goals for clinical informatics. Complex legal, economic, human factors and societal issues will need to be addressed if our efforts to use information technology to improve care are to succeed. For this reason our vision has to include the building of relationships and partners, acting as information resources and participating in the enterprise's effort to improve information technology.

Contact Us

Office of MCW Clinical Informatics
Cancer Center, Fifth Floor
9200 W Wisconsin Ave.
Milwaukee, WI 53226
(414) 805-6333

Medical College of Wisconsin
8701 Watertown Plank Road
Milwaukee, WI 53226
(414) 955-8296
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Page Updated 11/20/2015