Wednesday, June 03, 2015 - Patient Thank You Letter
This is a letter of recognition for the Froedtert & the Medical College of Wisconsin team members who provided exceptional care.
Dr. Richard Marks has been a role model as a partner in care. I connected with four providers in Wisconsin over the past year that provided limited options, and was losing hope in finding a Wis. provider who possessed the clinical skills and experience to provide an outcome that would allow me to maintain high levels of physical activity.
Dr. Marks listened carefully to ‘what matters to me’ and provided an option that would satisfy my goals. He provided citations of his research, which was helpful in making my decision. He embodied empathy, was engaged in our discussions, and has a unique sense of well‐timed humor that assisted in reducing anxiety. When he learned what I do for a living he provided additional details on the surgical processes important to me regarding quality and patient safety. From pre-op to post-op recovery, he kept me informed as to the status and next steps. At seven weeks post-op, the surgical outcome is on-track and appears to be a ‘home run’. I am incredibly thankful for Dr. Mark’s clinical expertise and research in managing this condition.
Dawn Romanga, administrative assistant to Dr. Marks was the first touch point to the experience, and has been consistently professional. She is an excellent listener, and bolstered my confidence with the inquiry phone call that Dr. Marks and team are ‘the best’. The first phone conversation with Dawn created hope that I may be making the right investment in seeking care with Dr. Marks and team. Dawn is a role model in this area. She has managed the many documents needing physician signatures with the highest degree of efficiency.
Mary Seeger, RN has been steadfastly helpful. On Day 2 Post-Op, I was experiencing significant pain that was unaffected by the prescribed medications. Being an RN and a healthcare executive, it was difficult to ask for help, though with the insistence of my husband, and Mary’s responsiveness, she instituted additional medication protocols which were successful in achieving comfort. Mary’s consistent compassionate follow-up has been timely and thorough.
Jaimie Silkey, PA-C has been a source of ongoing support. She is highly personable, calming and confident. Minimizing scarring was important to me and I want to recognize Jaimie’s diligence to close the surgical wound with a plastic surgery technique, which takes extra time to complete. Dr. Marks was highly complementary of Jaimie’s technique, once again reinforcing how well this team works together to serve patients.
Joanie, the medical assistant was energetic, optimistic, and encouraging with each small step of progress in the post-op period.
The team of Dr. Marks, Dawn, Mary, Jaimie and Joanie have all been highly respectful in communications with myself, my husband, and with one another. Each have been excellent patient educators, sharing their assessment, instructions, and future steps in understandable language. This team is a role model in hand-off communications among themselves and other members of the healthcare team.