The doctors and staff working in the Downtown Health Center, a Children's Hospital of Wisconsin clinic, are employed by the Medical College of Wisconsin. In addition to caring for your child, we are committed to training pediatric doctors of the future. Therefore, your child may also be seen with pediatric resident physicians and medical students. The Downtown Health Center works closely with Children's Hospital of Wisconsin. If your child needs to be hospitalized at CHW, a doctor from our group will care for your child and keep your doctor informed.
Patients are seen by appointment.
We recommend that you:
Call the clinic to make an appointment (2-3 weeks in advance for routine check-ups).
Call the clinic if your child is ill. We can give you the best time to bring your child to the clinic if you want your child to be seen that day.
Please arrive 15 minutes before your appointment time to register.
Please remember that we need to see your insurance card every time you see the doctor.
We want to provide the best service and convenience for our patients. If you need a prescription refilled, a form completed or immunization records, we will respond as quickly as possible. However, we prefer to have at least 2-3 days to process these requests.
Please keep the immunization record that we give you. You will need it to enroll in Headstart, day care, or school.
SIGN IN as soon as you arrive.
Patients will be registered/seen in the following order:
Patients with prescheduled appointments (routine care).
Patients who are ill and made an appointment on that day.
Patients without their insurance card.
Patients without an appointment.
Exception: Seriously ill children will be seen as urgently as needed.
Every time you come to the doctor, please bring:
Your insurance card
All medications your child is taking
Your child's shot records
Your child/children will be assigned to a doctor at the Downtown Health Center. If possible, they should see the same doctor each time they come to the clinic. Seeing the same doctor will allow the doctor to know your child well and you to know the doctor.
Some of the doctors are at the clinic once a week, on the same day of each week. For check ups and complaints that have been going on for a long time, you will be given an appointment with your assigned doctor.
If your child becomes suddenly ill, you can, of course, be seen by a doctor that day. Call the clinic for an appointment. If your doctor is not available, one of the other clinic doctors will see your child.