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Whom should I contact with problems or questions?


The eBridge Help Desk provides support for the electronic submission and tracking system. Prior to contacting the eBridge Help Desk, either by phone or email, please have available all information relevant to your issue, including protocol/AUA/funding proposal numbers. In this way the Help Desk may assist you efficiently and correctly. Please note: for new registrations it may take up to 24 hours for an account to be created. In addition, non-MCW employee accounts need to be verified by the Principal Investigator. Please refer to Help Desk Tips below for more information regarding your first contact with the Help Desk.
 

Report an Issue
Please complete this form to report an eBridge issue.

Phone: 414-955-8476

Hours: 8:00am to 5:00pm Monday through Friday


Help Desk Tips


To better serve you and to expedite the request process, please have available the following information prior to contacting the Help Desk. You will receive a response to your initial inquiry within four hours (during standard business hours).

SmartForm ID: (What is the ID number?)

  • Human Submissions ID (PRO, AME, CPR, RE)
  • Animal Submissions ID (AUA, AA, AR)
  • Funding Proposal ID (FP, BU)
  • IBC Applications ID

Location: (Where are you in eBridge?)

  • Activity
  • Workspace
  • SmartForm
  • Section/Page Number

Problem/Guidance: (What were you doing or trying to do?)

  • Description of issue
  • What you were doing when the issue occurred
  • Screen shot of error message, if applicable
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Page Updated 05/02/2014