Physician Services Billing Frequently Asked Questions
Who can I call regarding questions about my bill?
Customer Service can be reached at (414) 955-4511 or Toll Free at (800) 242-1649.
Telephone hours of operation are as follows:
Monday – Thursday: 7:30 a.m. – 6 p.m.
Friday: 7:30 a.m. – 5 p.m.
If you contact us after business hours you may leave a message and your call will be returned the next business day.
Where is the Medical College of Wisconsin Billing Office located?
Medical College of Wisconsin Billing Office
Research Park Center
10000 Innovation Drive, 3rd Floor, Suite 300
Milwaukee, WI 53226
In person hours of operation are as follows:
Monday – Friday: 8 a.m. – 4:30 p.m.
Get Directions | View Map
How can I pay my bill?
At your convenience, you can pay your bill electronically for free by accessing our online website at: www.mcw.edu/paymybill
Please note: Payments processed online will be posted to the patient account within 3-5 business days.
You can call our Customer Service department and we can process a check or credit card payment on your behalf or you can opt to use our automated pay-by-phone system by selecting Option 2.
Mail your payment with the top portion of the MCW billing statement in the envelope that is provided. If you do not have a billing statement, please send payments to the billing office address listed above.
You can make a cash, check or credit card payment in person at the Medical College of Wisconsin Billing Office.
Can I make payment arrangements?
Payment arrangements can be made by contacting our billing office at (414) 955-4511 or Toll-Free at (800) 242-1649.
What is my current account balance?
Please note that your balance due may have changed since the date on your most current statement. If you have questions regarding your account balance, please contact the Customer Service Department for verification.
What is your refund policy?
The Medical College of Wisconsin will process a refund within 30 business days once an overpayment has been identified on the patient’s account.
Questions regarding the refund policy can be directed to the Customer Service Department.
Why did I receive two bills; one from MCW and one from the hospital for the same date of service?
One bill is from the hospital and the other bill is from MCW. MCW bills for the professional services for their providers and the hospital bills for the technical/facility services.
Will you bill my health insurance?
The Medical College of Wisconsin billing office submits health insurance claim(s) on the patient’s behalf. We also submit claims to secondary insurance carriers once primary insurance benefits have been resolved.
Will my insurance cover services billed by MCW?
Please note that the insured (the patient), not the insurance company, is financially responsible for any balance due after claim and insurance consideration. We strongly advise the insured to understand the details and terms of their health insurance policy and to understand that an insurance plan may require pre-certification or referrals in order for payment to be made for services rendered.
Additionally, benefits may vary depending on the location where the service is being rendered.
Although the MCW billing office is knowledgeable about many insurance plans, the insured should contact their insurance company to obtain answers related to their health insurance policy.
Who should I contact if there is a change in my insurance?
Please call our Customer Service department by telephone to update health insurance coverage(s).
Will I have to pay prior to receiving services?
Payment may be requested prior to service.
Co-payments required by your insurance company may be collected up front.
Non-covered services: Clinics may require special payment arrangements.
Patients without insurance should plan to pay a deposit. The amount of the deposit can be obtained by calling a Financial Counselor at (414) 805-6206.
Can I obtain an estimate for an upcoming service or procedure?
Fee estimates can be obtained by contacting our Financial Counselor at (414) 805-6206.