eBridge

eBridge – Frequently Asked Questions

Select here to read directions on how to best use this page.

Registration, Logging In, and Account Management
 - How do I register?
 - How do I log in?
 - How do I change my Password?
 - How do I change my contact information in the system?
 - How do I access eBridge on my Mac?
 - “Folder for [my name]” is not right
 -  eBridge asks for my password when I am on the MCW Secure Network

Navigating eBridge
 - How can I contact the eBridge Help Desk?
 - How do I get training on the eBridge system?
 -  Where can I find training materials?
 - How do I access the BRC and IACUC internal websites from eBridge?
 - How do I attach documents to a submission?
 - How do I run a report of studies by Principal Investigator (PI)?

Grants & Contracts Forms
 - How do I create a Funding Proposal?
 - How do I create a subcontract budget?
 - How do I attach documents to a submission?

Human Subject Research Submissions
 - How do I create a Study Protocol?
 - How do I create a consent in Consent Builder?
 - How do I attach documents to a submission?
 - Where can I find printed copies of the IRB SmartForms?
 - Where is my submission in the eBridge workflow?
 - Why is the formatting wrong when I copy and paste text into the eBridge system text fields?
 - Why does the Principal Investigator have to submit the study, CPR, Amendment or Reportable Event?
 - Why can only one Amendment be opened at a time?
 - Why does the Department have to review new studies?

Animal Research Submissions
 - How do I create an Animal Use Application (AUA)?
 - How do I create an Annual Renewal (AR)?
 - How do I create a 3 Year de novo Renewal?
 - How do I create an Animal Amendment (AA)?
 - Why can only one Animal Amendment be opened at a time?
 - Editing a SmartForm and Responding to Changes Requested by IACUC Office
 - How do I copy an AUA or make an AUA into a Template?
 - How do I attach documents to a submission?

IRB Office
 - How do I add a Meeting for my committee?
 - How do I reassign the designated reviewer for a study in Expedited Review?

 - How do I reassign the Committee once a study is in Expedited Review Awaiting Letter

IRB Committee Members
Content Coming Soon

IACUC Office
Content Coming Soon

IACUC Members
Content Coming Soon

Managing this FAQ Document
 - Want to add content to this eBridge - Frequently Asked Questions Page?
                If you have a solution you would like others to know about, please just email your article to Help-ebridge@mcw.edu  Thanks!

Registration, Logging In, and Account Management [Table of Contents]

How to register with eBridge [Registration, Logging In, and Account Management [Table of Contents]
To register with the eBridge system, please follow the directions below.
1. Type into the address bar of an Internet Explorer browser: http://ebridge.mcw.edu
2. Click on the "Registration" link on the upper right side of the screen.
3. Complete the Self Registration form.
4. All fields with a red asterisk are required fields.
5. Click "Register" to submit the application to the Help Desk.
6. The eBridge Help Desk will process your registration and email you your account information.

How do I get on, log on to eBridge[Registration, Logging In, and Account Management [Table of Contents]

The eBridge system is connected to the MCW secure network.
1. Type into the address bar of an Internet Explorer browser: http://ebridge.mcw.edu
2. Select Login from the upper right-hand corner of the screen
3. You are either automatically logged-in to eBridge
    or
    Your ID and password are required.
4. If your User ID and password are requested
 a. The User ID has two parts
       i. The first part is MCWcorp\
          1. The slash is a Backward slash, located above the Enter key
      ii. The second part is your User ID.
          1. Use your MCW email User ID or the ID emailed to you by the eBridge Help Desk, which will begin with eBridge-
               a. The two possibilities for John Doe are jdoe or eBridge-jdoe
      iii. Type in the two parts together as mcwcorp\jdoe or mcwcorp\ebridge-jdoe depending on which one applies to you.
5.  If you have any problems logging into the eBridge system, please call the eBridge Help Desk, (414)456-8476.

*Quick Tip:*
* The User ID field is not case sensitive; however, the password field is case sensitive: The user name of mcwcorp\jdoe will work just as well as MCWcorp\JDoe.*

How do I change my password?[Registration, Logging In, and Account Management [Table of Contents]

We are able to change our password through the Citrix Portal Access. Here are the steps:
1. Type into the address bar of an Internet Explorer browser: http://portal.mcw.edu/ .
2. Select MCW Citrix Access
3. Type in your MCW username and password, the same as used for logging into eBridge, select Log In
4. Select the yellow key Icon to the right of Applications
5. Select OK after entering in your old and new passwords
    a. Your password must be at least six (6) characters and cannot be a password you have used before.

How do I change my contact information in eBridge - phone number, email address, or even my name?[Registration, Logging In, and Account Management] [Table of Contents]

1. Since eBridge is connected to the MCW Oracle system, you will need to contact the MCW HR Service Center at 456-8245 to have your contact information modified. They will make the changes for you.

How do I access eBridge from my Mac computer?[Registration, Logging In, and Account Management] [Table of Contents]

Some folks using Safari on their MAC computers have a problem accessing eBridge and filling in parts of the smartforms. Here is a solution that is still in testing.
1. Attempt to access eBridge using the Modzilla FireFox internet browser.
2. If this does not work, attempt to access eBridge using FireFox on another Macintosh. If successful, this will isolate the problem specifically to a single computer.
Call the Help Desk, 456-8476,  and let us know if this worked for you. Thanks for your help.

My Name is incorrect for “Folder for [Your Name]”[Registration, Logging In, and Account Management] [Table of Contents]

Help Desk Solution: (Contact the Help Desk and they will complete these actions.)
1. Use Fast Find to access the user’s account
2. Select the Account tab
3. Select the Edit button for the Log In
4. For Personal Page:, select [No Personal Page] from the drop-down menu
5. Select OK, then reselect the Edit button for the Log In
6. For Personal Page: select Study Staff, or the user’s primary role, from the drop-down menu. Example is selecting Dept/Div Approver if that is the user’s primary role in eBridge.
7. Select Set Personal Page as Default Page
8. Select OK
9. Verify that the name within Folder for [First Name] [Last Name] matches the profile information.

Sometimes I have to use my login and password and sometimes I do not, though I am always on the MCW Corp secure network.[Registration, Logging In, and Account Management] [Table of Contents]

Help Desk Solution: (Call the Help Desk to complete these actions.)
1. Change security settings within Active Directory.

Navigating eBridge [Table of Contents]

How can I contact the eBridge Help Desk? [Navigating eBridge] [Table of Contents]
The eBridge help desk staff will be available for telephone assistance Monday through Friday from 8 am to 5 pm excluding Holidays and College closures. They can be reached at:

414-456-8476 or help-ebridge@mcw.edu

How do I get training on the eBridge system?[Navigating eBridge] [Table of Contents]
To schedule eBridge training for a submission to the IRB, call Debbie Gans at 414-456-4019.
To schedule eBridge training for a submission to the IACUC, call Robert Mautz at 414-456-8139

You can also select here to be taken to the eBridge Training webpage

Where can I find training materials?[Navigating eBridge] [Table of Contents]
[Link for eBridge Training Materials for Human Subject Research]
[Link for eBridge Training Materials for Animal Research]
[Link for eBridge Training Materials for Grants & Contracts]

How do I access the BRC and IACUC intranet webpages?[Navigating eBridge] [Table of Contents]
The BRC and IACUC webpages are internal pages only accessible from the “secure network”.  We are able to access the MCW intranet webpages (InfoScope) from outside the network through the Citrix Portal Access.  Here are the steps:
1. Type into the address bar of an Internet Explorer browser: http://portal.mcw.edu/.
2. Select MCW Citrix Access
3. Type in your MCW username and password, the same as used for logging into eBridge, select Log In
4. Open an Internet Explorer browser from the list of Applications
      a. The browser will open to the InfoScope Home Page
5. Type into the address bar of this browser: http://ebridge.mcw.edu
6. Use the links on the Left-Hand side to open the various intranet sites like the BRC and IACUC.

Attaching Documents [Navigating eBridge] [Table of Contents]

When you want to attach documents to supplement your Animal Use Application
1. After logging into eBridge, select “My Home” from the upper right-hand corner of the screen.
2. Select the AUA from “My Inbox” or “Animal Studies” to which you will attach additional documents
3. Select “Edit AUA” from the left hand column.
4. You may use the “Jump To:” drop down menu located near the top center of the screen to navigate to “U. Additional Comments”.
5. Select the “Add” button in the “2.0 Upload supporting documents here:” area.
6. In the new window that opens, choose a title for your document, which will be the displayed name of your document in eBridge.
7. Select the “Browse” button to locate the document you wish to upload from your computer’s files.
8. When the Title and File spaces are filled, select either “OK” or “OK and Add Another” if there are multiple documents you wish to upload.

How do I run a report of studies for a specific PI? [Navigating eBridge][Table of Contents]
Many of the features you used to search for studies, searching by PI or by protocol number, are available through the Reports tab. The Reports tab is just to the right of the Animal Submissions and Human Submissions toward the top of the page. (The Reports tab is only available for those who have the role of department approver, help desk, and IRB, IACUC, G&C, and Safety coordinators.) From here you can run reports and export them as Excel documents.
To organize studies by PI, run the "Application_Report_AllSubmissionsbyPI" report
1. Select the name, "Application_Report_AllSubmissionsbyPI"
2. In the pop-up window select the "Change Search Parameters" button
3. A new pop-up window will open. To designate which PI's studies you wish to view, select the "..." button to the right of the text box
4. You may have to use the horizontal scroll bar to view the right side of the window
5. Use the drop down bars to create any further filtering of the report.
6. Change all to "Approved" to create a report of all approved research for the selected PI.
7. Select “OK”. The report will run in the pop up window. You may want to resize the window to better view the report.
8. If you choose to export the report as an Excel document, select the "Export" button
9. Wait for the " Exporting ? of ???" to change to "Export Complete"
10. Select the "Click here to Download"
11. Select "Save" and save the file to your computer
12. You will be able to access and manipulate the report like any other Excel document.

Quick Tip: The next time you run this report, it will remember the last report you ran. So if we ran a report of all of Dr. Smith's approved studies. The next time we access this report, all of Dr. Smith's approved studies will be listed in the pop-up window. We can still change search parameters to search for a different PI's studies; just select "Change Search Parameters".

Grants and Contracts Submissions [Table of Contents]

How do I create a Study Protocol? [Human Subject Research Submissions] [Table of Contents]
[Please follow this link to open a Document with step-by-step directions]

How do I create a consent in Consent Builder?[Human Subject Research Submissions] [Table of Contents]
[Please follow this link to open a Document with step-by-step directions]

Where can I find printed copies of the IRB SmartForms?[Human Subject Research Submissions] [Table of Contents]
[Please follow this link to navigate to the page section that has the PDF files]

Where is my IRB submission in the eBridge workflow?[Human Subject Research Submissions] [Table of Contents]

Go to the eBridge web site: ebridge.mcw.edu
1. Log into the eBridge system.
2. Open the submission you are wondering about.
3. In the upper left-hand corner, there is a green rectangle under the words "Current State". Write down this information. This is the "state" your document is in.
4. Go to the eBridge Training Materials page.
5. Go to the section titled eBridge Workflows PDF Files.
6. Click on the name of the workflow your submission is in (New Study, CPR/Amendment, or Reportable Event).
7. Locate the name of the state you wrote down on the workflow.
8. You will be able to see where your submission is in the entire process.

Why is the formatting all messed up when I copy and paste text into the eBridge system text fields?[Human Subject Research Submissions] [Table of Contents]
There can be a problem with transferring formatting from one software application, like Microsoft Word, to another, like the eBridge System. If after following the directions in Rich Text Box Copy & Paste the formatting is still off, please attach the content as a Word attachment in section 52.1.2. Please reference the Word attachment in the text box to alert the committee that the remainder of your response may be found there.

Why does the Principal Investigator have to submit the study, CPR, Amendment or Reportable Event?[Human Subject Research Submissions] [Table of Contents]
The Principal Investigor has to initially submit the application because the PI needs to attest to its accuracy and because the PI is personally responsible for the study and all related activities.

Why can only one Amendment be opened at a time?[Human Subject Research Submissions] [Table of Contents]

When an Amendment is created in the eBridge system, the system makes a copy of the currently approved study, so two copies of the same study are in the system. The second copy is open for your modification as part of completing the amendment process. Once approved by the committee, the modified study replaces the previously approved study. This way the study always incorporates all the approved changes through all of the amendments. If you were able to open a second amendment at the same time as the first, there would now be three copies of the same study. This would be like two people editing the same Word document at the same time. It is difficult to impossible to resolve the differences between the two modified copies of the study.

Why does the Department have to review new studies?[Human Subject Research Submissions] [Table of Contents]
The Department has to review new studies because the Department has to attest that the faculty member submitting this research protocol is in good standing in the department, that the department is aware of the research protocol, and the department is willing to commit the resources necessary for conducting this research protocol.

Creating an Animal Use Application [Animal Research Submissions]  [Table of Contents]
The Animal Use Application is the first step in applying research for IACUC review.
1. After logging into eBridge, select “My Home” from the upper right-hand corner of the screen.
2. Select “New Animal Study” from the left-hand column, under “Create”
3. Answer all the questions and select “Continue” to move to the next screen.
4. All questions with a red asterisk require a response.
5. Use the “Add” button to add an individual to a list.
6. To remove an individual from a list, select the check box to the left of the individual or individuals’ name(s) and then select “Remove”.
7. Use the Help Text on the right-hand side of the window, which includes directions on how to cut and paste text into the SmartForm.

If you wish to save your work and return to complete the AUA later:

1. Select “Exit” from the menu at the top of the screen to navigate to the “AUA Workspace”.
    a. Select “Yes” when prompted if you would like to save changes before exiting.
2. When you return to here, you will have the option to “Edit AUA” by selecting this option from the left hand column of the screen.
3. If you are leaving your computer, log off or lock your computer to assure no one has access to your eBridge account while you are away.

To return to the AUA after logging off:
1. After logging back into eBridge, select “My Home” from the upper right-hand corner of the screen.
2. Select the AUA from “My Inbox” or “Animal Studies”
3. Select “Edit AUA” from the left hand column.
4. You may use the “Jump To:” drop down menu located near the top center of the screen to find the section where you left off.

How do I create an Animal Amendment? [Animal Research Submissions]  [Table of Contents]
1. After logging into eBridge, select “My Home” from the upper right-hand corner of the screen.
2. Select the AUA from “My Inbox” or “Animal Studies” for which you wish to create an Annual Renewal
3. Select “New Animal Amendment” from the left-hand column.
4. Answer all the questions and select “Continue” to move to the next screen.
    a. All questions with a red asterisk require a response.
        i. If you are making experimental changes, you will need to answer question 2.1.
5. Use the Help Text on the right-hand side of the window, including directions on how to cut and paste text into the SmartForm as well as how to upload supporting documents.

You need to modify the AUA at this time.
1. Read the instructions and select “Finish”, which will navigate you to the Animal Amendment Workspace
2. Select “Edit Modified AUA” from the left-hand column.
3. Answer all the questions and select “Continue” to move to the next screen.
4. All questions with a red asterisk are required questions.
5. Use the “Add” button to add an individual to a list.
6. To remove an individual from a list, select the check box to the left of the individual or individuals’ name(s) and then select “Remove”.
7. Use the Help Text on the right-hand side of the window, including directions on how to cut and paste text into the SmartForm.
8. On the last page, Select “Finish” to save your work and navigate back to the Animal Amendment Workspace.
9. Select “Submit Amendment” to send the AA and modified AUA to the IACUC for review.
10. Complete the Assurance Page and select “OK”.

If you wish to save your work and return to complete the AA later:
1. Select “Exit” from the menu at the top of the screen to navigate to the Animal Amendment Workspace.
    a. When you return to here, you will have the option to “Edit Modified AUA” by selecting this option from the left hand column of the screen.
2. If you are leaving your computer, log off or lock your computer to assure no one has access to your eBridge account while you are away.

To return to the AA after logging off:
1. After logging back into eBridge, select “My Home” from the upper right-hand corner of the screen.
2. Select the AUA from “My Inbox” or “Animal Studies” for which you created an AA
3. Select the “AAs” tab, where you will find the AA you created Earlier
4. Select the AA you wish to access
5. Select “Edit Animal Amendment” from the left hand column.
6. You may use the “Jump To:” drop down menu to find the section where you left off.

Why can only one Animal Amendment be opened at a time?[Animal Research Submissions] [Table of Contents]

When an Animal Amendment is created in the eBridge system, the system makes a copy of the currently approved AUA, so two copies of the same AUA are in the system. The second copy is open for your modification as part of completing the amendment process. Once approved by the committee, the modified AUA replaces the previously approved study. This way the study always incorporates all the approved changes through all of the amendments. If you were able to open a second animal amendment at the same time as the first, there would now be three copies of the same AUA. This would be like two people editing the same Word document at the same time. It is difficult to impossible to resolve the differences between the two modified copies of the same AUA..

How do I create an Annual Renewal [Animal Research Submissions]  [Table of Contents]
1. After logging into eBridge, select “My Home” from the upper right-hand corner of the screen.
2. Select the AUA from “My Inbox” or “Animal Studies” for which you wish to create an Annual Renewal
3. Select “New Annual Renewal” from the left-hand column.
4. Answer all the questions and select “Continue” to move to the next screen.
    a. All questions with a red asterisk are required questions.
    b. Use the “Add” button to add an individual to a list.
    c. To remove an individual from a list, select the check box to the left of the individual or individuals’ name(s) and then select “Remove”.
5. Use the Help Text on the right-hand side of the window, including directions on how to cut and paste text into the SmartForm as well as how to upload supporting documents.
6. On the last page, Select “Finish” to save your work and navigate back to “My Home”.
7. Select “Submit Application” to send the AR to the IACUC for review.

*NOTE: STARTING February 2008, some Annual Renewal submissions will require the submission of an AUA through the eBridge system. Please visit the IACUC website, http://InfoScope.mcw.edu/IACUC, to view the specific criteria listed in “Launching New Forms in eBridge – IACUC”.

If you wish to save your work and return to complete the AR later:
1. Select “Exit” from the menu at the top of the screen to navigate to the Annual Renewal Workspace.
    a. When you return to here, you will have the option to “Edit Annual Renewal” by selecting this option from the left hand column of the screen.
2. If you are leaving your computer, log off or lock your computer to assure no one has access to your eBridge account while you are away.

To return to the AR after logging off:
1. After logging back into eBridge, select “My Home” from the upper right-hand corner of the screen.
2. Select the AUA from “My Inbox” or “Animal Studies” for which you created an AR
3. Select the “ARs” tab, where you will find the AR you created Earlier
4. Select the AR you wish to access
5. Select “Edit Annual Renewal” from the left hand column.
6. You may use the “Jump To:” drop down menu to find the section where you left off.

How do I complete a 3 Year de novo [Animal Research Submissions]  [Table of Contents]
1. After logging into eBridge, select “My Home” from the upper right-hand corner of the screen.
2. Select the AUA from “My Inbox” or “Animal Studies” for which you wish to create a 3 Year Renewal
3. Select “New 3 Year de novo” from the left-hand column.
4. Answer the question and select “OK”.
5.  The eBridge system will now create a copy of your latest AUA. It may take up to a minute for the system to create the copy.
6. Select “Edit AUA”
    a. Review all your responses and update as necessary to complete your AUA and bring it current.
7. Use the Help Text on the right-hand side of the window, including directions on how to cut and paste text into the SmartForm as well as how to upload/attach supporting documents.
8. On the last page, select “Finish” to save your work and navigate back to the AUA Workspace of the 3 Year Renewal.
9. Select “Submit Application” to send the 3 Year Renewal AUA to the IACUC for review.
10. Fill in the Verification of Assurances window and select “OK”.

If you wish to save your work and return to complete the 3 Year Renewal AUA later:
1. Select “Exit” from the menu at the top of the screen to navigate to the AUA Workspace of the 3 Year Renewal.
    a. When you return to here, you will have the option to “Edit AUA” by selecting this option from the left hand column of the screen.
2. If you are leaving your computer, log off or lock your computer to assure no one has access to your eBridge account while you are away.

To return to the 3 Year Renewal AUA after logging off:
1. After logging back into eBridge, select “My Home” from the upper right-hand corner of the screen.
2. Select the AUA from “My Inbox” or “Animal Studies” for which you created a 3 Year Renewal
3. Select the “3 Year Renewals” tab, where you will find the 3 Year Renewal you created earlier
4. Select the 3 Year Renewal AUA you wish to access
5. Select “Edit AUA” from the left hand column
6. You may use the “Jump To:” drop down menu to find the section where you left off

How do I copy an AUA or make an AUA into a Template? [Animal Research Submissions]  [Table of Contents]
1. Select “My Home” from the upper right portion of the screen.
2. Select the AUA you wish to copy from “My Inbox” or “Animal Studies”
3. Select the Name in green writing to navigate to the AUA workspace.
4. Select “Copy Study” from the list of “My Activities” on the left hand side of the screen
5. A new window will open.
6. Select a title for the new AUA
7. Check “Yes” for “Copy this AUA to my templates:” if you would like this AUA to serve as a template for future use.
8. Select “OK”
9. From “My Home”, select the “Templates” tab in the middle of the screen to locate the newly created AUA template. Alternatively, from “My Home”, select “My Inbox” to locate the newly copied AUA.

How do I Copy & Paste into a submission?

Editing a SmartFrom and Responding to Changes Requested by IACUC Office [Animal Research Submissions]  [Table of Contents]
1. If changes of your study smartforms are requested, you will receive an email from the IACUC office requesting changes.
2. Select the title of your study in the body of the email, which is a link to eBridge and will take you directly to your study workspace
OR
Log into eBridge, select “My Home”, and find your study listed in “My Inbox”. Select the title of your study and you will be redirected to your study’s AUA Workspace.
3. Select “Edit Study” from the list of activities on the left-hand side of the screen.
4. Please note that there are navigation directions on the yellow bar near the top of the screen, “Previous” and “Next”. Here you can navigate to the comments made by the IACUC for your review and response.
5. First, make the requested changes.   Second, Respond directly to the Reviewer Note by selecting “Click here to respond…” from within the reviewer note. Note: Reviewer Notes require a response.
    a. A new window will open with a text box for your response.
    b. You can define the type of response using the “Type:” drop down menu
        i. Your choices are: “Change Request Complete”, “Change Request Not Complete” or “Information Only”
    a. When finished, select “OK”. Your comment is now entered within the reviewer note.
    b. Select “Save”.
6. Select “Exit” when you are finished responding to Reviewer Notes and ready to navigate back to the AUA Workspace.
7. You may create a comment for the IACUC by selecting “Log Comments to Staff”. These comments will be sent when you resubmit your AUA.
    a. Please note that any comments or responses to reviewer notes you create in eBridge are part of the permanent record for that study.
8. From the smartform workspace, select “Submit Changes” to send your smartform back to the IACUC for further review.

Adding a Meeting [IRB Office]  [Table of Contents]
1. To add a new Meeting Date to your Committee:
2. Click Committees in top navigation
3. Click on your Committee Name
4. In the Committee Workspace, click the “New Meeting” button in the right navigation
5. Complete the form
6. Click OK

How do I reassign the designated reviewer for a study in expedited review? [IRB Office] [Table of Contents]
The study is in expedited review, in the state of In Expedited Review. The designated reviewer (DR) will be out of country, so the IRBC2 needs the study in a state where she can reassign it to another designated reviewer, in the state of IRB Staff Review. Therefore, we take a little stroll through the New Study Workflow, starting on page 4 of 9, In Expedited Review.
1. DR selects from under My Activities, Submit Expedited Review Decision and then selects Request Changes. In the plain text box, the DR puts in language like “sending back to IRBC2 so that she may reassign the designated reviewer.” State changes to In Expedited Review Awaiting Letter
2. IRBC2 selects Full Committee. In the plain text box, the IRBC2 puts in language like “sending back to IRB staff review to reassign the designated reviewer for expedited review. State changes to IRB Staff Review.
3. IRBC2 selects Forward to Expedited Reviewer and selects the new DR for this study. State changes to In Expedited Review. The Study shows up in the My Inbox of the new DR and the DR receives an email notification of the expedited study available for their review.
4. IRBC2 has a well-deserved coffee break.

How do I reassign the Committee once a study is in Expedited Review Awaiting Letter? [IRB Office] [Table of Contents]
1. In Expedited Review Awaiting Letter, the IRBC2 has the activity of Full Committee, which will send the study to the state of IRB Staff Review with the full committee activities.
2. In IRB Staff Review. The IRBC3 has the activity to Re-Select Committee
3. The study will now follow the workflow for a study in full review.

Managing this page[Table of Contents]
It turns out we can create the articles for this page in a Word document and then copy and paste the word doc right into the FAQ page. There are some restrictions to formatting that we have to keep in mind. Articles need to follow the formatting shown below in order to paste correctly on the web page and look right with the other articles.
Write the question using 11pt Bold New Times Roman [Links are in 10pt NTR underlined and blue]
Include a brief description of the solution and use 10pt normal New Times Roman font.
1. For the steps, use 10pt normal New Times Roman font
2. Manually write in the number followed by a period and two spaces
3. Use soft return (shift +Enter) to start a new line rather than a hard return (Enter)
4. To indent, use four spaces for where you would use the tab
    a. The styling has to be ‘Plain text” in order to transfer properly to the web page, so we are circumventing all the automatic numbering we would normally use.
5.  Don’t use 12pt font as it shows up small and is out of place with the rest of the text.
6. The articles are attached to the TOC using Bookmarks and hyperlinks.

To refresh the FAQ, use the Titan web editor THROUGH MOZILLA FIREFOX and navigate to the FAQ page. Select Edit to edit the block. Select the Select All icon. Now delete the entire FAQ page. Open the Word version of the FAQ page. Select all the text. Hit Ctrl + C. reopen the web editor and use the Word paste function to paste the copied page. That’s it, just publish.

Directions for using this page

Welcome to Frequently Asked Questions, the One Stop Shop for your eBridge related questions. You will find the commonly experienced issues with their resolutions. We are constantly adding to this page, but if you cannot find an acceptable solution here, please contact our friendly eBridge Help Desk at 456-8476 or Help-eBridge.mcw.edu.

Try selecting Ctrl+F to open the Find function. This way you can search the entire document by specific words

Solutions that begin with Help Desk Solution are solutions that only the help desk can resolve for you. In that case, give the help desk a call at 456-8476 or Help-eBridge@mcw.edu.

All of the Chapters and Subchapters in the table of contents are linked to the corresponding article, so just click on the Chapter or Issue to move to the Resolution.

[Select here to move back up to the top of the Table of Contents]