eBridge Support

The eBridge Help Desk provides support to all eBridge users. To better serve you and to expedite the request process, the eBridge Team developed a new "Service Request Form". The form, live online now, helps you report your issue efficiently so that the Help Desk has the information it needs to understand, research and solve it. You will receive an email when a service ticket number has been assigned and another when the issue is closed.

Anywhere you see the icon below, simply click on it and the form will pop up. Complete it as best you can and select the Submit button. When you receive the email from MCW IS, you know that your issue is actively being looked at. If you have further questions about your issue, please make sure to reference the ticket number from the email.

Report an eBridge Issue

eBridge is connected to the MCW Oracle system. Please contact the MCW HR Service Center at 456-8245 to have your contact information modified. They will make the changes for you. Oracle then sends an update to eBridge.

1. The User Id has two parts
   1. The first part is MCWcorp\
      1. The slash is a Backward slash
   2. The second part is your User ID
      1. User your MCW email User ID or the ID emailed to you by the eBridge Help Desk
   3. Type in the two parts together as mcwcorp\jdoe
   4. Enter your Password
   5. Suggestions on how to connect when traveling

While the pasted text in the SmartForm may look okay, when viewing that same text in "View Differences" or "Printer Friendly Version", it may not display correctly. eBridge has two types of text boxes into which you may copy and paste text - 1) Plain Text Box 2) Rich Text Box. If you copy text from your source document and paste directly into one of these text boxes, it is likely that the code from the formatting that was in the source document will corrupt how the text displays in eBridge. Each word processing program has different codes and eBridge can't distinguish all the codes that could be used. For detail instructions, please refer to "How to cut and paste into eBridge text boxes".

Select 'Run'. If you do not, you will need to exit the SmartForm, exit eBridge, close all open Internet browser windows, reopen eBridge, reopen the SmartForm and when the pop-up window asks you the question again, select 'Run'.

Try ‘Clearing the Cache’ in your computer’s Internet Browser.
   Whether you use Internet Explorer, Firefox, or any other Internet browser, it is important to ‘clean up’ its page viewing ‘temporary Internet files’ on a regular basis. Your Internet browser saves information each time you visit a Web site. Usually you want this information saved because it speeds up your browsing when you return to a site. But if information on a site has been updated since the last time you visited it, you will want the new information, not the older, stored information.

   This is new to many of us, yet very important because this activity affects how a Web page may appear on a computer screen, including information that is entered in any field on a form. This includes eBridge, because eBridge is Web based.

The technical term for this clean up job is ‘clearing the cache’. It is advised that you do this at least weekly. There isn’t a hard and fast rule for this, only recommendations.

   Here are the instructions for the two most highly used Internet browsers, Internet Explorer and Mozilla Firefox. If you use a different browser, ask your department’s desktop support person  for help. 

Microsoft Internet Explorer
1. From the toolbar at the top right section of your screen, select the following: Tools > Internet Options.
2. From the center of the popup box, select ‘Delete’ in the Browsing history section.
3. There are several options with check boxes. Select ‘Temporary Internet files’.
4. After putting a check mark in that box, select ‘Delete’.
5. That popup box closes and the original popup remains. Now select ‘OK’.
6. Close Internet Explorer (clears cookies that are still in memory from your current browsing session)

Mozilla Firefox
Versions prior to 5.0
1. From the toolbar at the top left section of your screen, select the following: Tools >  Options.
2. Select the Advanced panel.
3. Click on the Network tab.
4. In the Offline Storage section, click Clear Now.
5. Click OK to close the Options Window.
Versions 5.0 and later
1. Go to the Firefox dropdown menu at the very upper left corner.
2. Select Options > Options. (2 subsequent choices with the same name)
3. Select the Advanced panel.
4. Click on the Network tab.
5. In the Offline Storage section, click Clear Now.
6. Click OK to close the Options Window.

The eBridge Help Desk provides support for the electronic submission and tracking system. Prior to contacting the eBridge Help Desk, either by phone or email, please have available all information relevant to your issue, including protocol/AUA/funding proposal numbers. In this way the Help Desk may assist you efficiently and correctly. 

Phone:  414-955-8476

Hours:  8 a.m. to 5 p.m. Monday through Friday

Email:  eBridge Help Desk - Report an Issue

1. Type into the address bar of your computer's browser: http://ebridge.mcw.edu
2. Select the "Registration" link in the upper right side of the screen.
3. Complete the Self Registration form.
4. All fields with a red asterisk are required fields.
5. Select "Register" to submit the form to the eBridge Help Desk.
6. It takes up to 24 hours for your account to be activated.
7. The Help Desk will email you your User ID and Password.

To register for a classroom session or choose from the online options, please visit eBridge Support. This Web site is organized by eBridge modules: Animal Submissions, Human Submissions or Funding Proposals.