eBridge Help Desk

The eBridge Help Desk provides support for the electronic submission and tracking system. Prior to contacting the eBridge Help Desk, either by phone or email, please have available all information relevant to your issue, including protocol/AUA/funding proposal/IBC numbers. In this way the Help Desk may assist you efficiently and correctly. Please note: new registrations may take up to 24 hours for an account to be created. 

Please refer to Help Desk Tips (right) for more information regarding your first contact with the Help Desk.

Report an issue button linkTelephone buttonClock button

 

Do you sometimes forget your MCW password?

  • You can enroll for resetting your own password through MCW IS.
    https://infoscope.mcw.edu/is/services/sspr.htm
     
  • If you are not enrolled with IS, and have forgotten your MCW password, call (414) 955-4357 and select option 8 for general MCW-IS Help Desk support to reset your password.

eBridge Help Desk Service Request

To expedite the request process, please provide as much detail as possible. 
Screenshots and Documents that provide additional information can be
emailed to the Help Desk, but make sure to reference your issue so
another ticket is not opened.

* Denotes Required Field

*Your Name
 

*Email
 

*Phone
 

*Submission ID
e.g., AUA1234, PRO5678, FP951, IBC246, N/A
 

If this is a Funding Proposal, provide grant deadline
 

*Description of Problem
 Current State; What you are trying to do;
 What steps you may have taken
 

Error Messages (if any)
 
 (Provide the exact text of the error message or email a screenshot)

 

For problems with the Registration Form,
select the activities for which you use eBridge

  Animal Submissions
  Funding Proposals
  Human Subject Research
        CITI Member ID (if applicable)
       
  IBC

 

Accessing eBridge - if possible, please provide the information below.
There are known issues with browsers, etc., and finding out up front your
specific system setup may help us provide you with a quick solution.
Need help finding your browser version?

 Browser
 

 Operating System
 

 Network Location
 

 If Other
 

 

Help Desk Tips

To better serve you and to expedite the request process, please have available the following information prior to contacting the Help Desk. You will receive a response to your initial inquiry within four hours (during standard business hours).

SmartForm ID: What is the ID Number?

  • Human Projects ID (PRO, AME, CPR, RE)
  • Animal Submissions ID (AUA, AA, AR)
  • Funding Proposal ID (FP, BU)
  • IBC Applications ID (IBCYear#)

Location: Where are you in eBridge?

  • Activity
  • Workspace
  • SmartForm
  • Section/Page Number

Problem/Guidance: What were you doing or trying to do?

  • Description of issue
  • What you were doing when the issue occurred
  • Screen shot of error message, if applicable

 

eBridge Logo

 

Medical College of Wisconsin
8701 Watertown Plank Road
Milwaukee, WI 53226
(414) 955-8296
Directions & Maps
© 2016

Page Updated 08/25/2016
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