eBridge Help Desk

The eBridge Help Desk provides support for the electronic submission and tracking system. Prior to contacting the eBridge Help Desk, either by phone or email, please have available all information relevant to your issue, including protocol/AUA/funding proposal/IBC numbers. In this way the Help Desk may assist you efficiently and correctly. Please note: new registrations may take up to 24 hours for an account to be created. 

Please refer to Help Desk Tips (right) for more information regarding your first contact with the Help Desk.

Report an issue button linkTelephone buttonClock button


Do you sometimes forget your MCW password?

  • You can enroll for resetting your own password through MCW IS. You must complete the enrollment prior to using the feature. 
  • If you are not enrolled with IS, and have forgotten your MCW password, call (414) 955-4357 and select option 8 for general MCW-IS Help Desk support to reset your password.

eBridge Help Desk 
Service Request

Please complete the form below regarding your eBridge issue and then click the submit button at the bottom of the form.

* Denotes Required Field

*Your Name



* Problem Area

 *Submission ID
  e.g., AUA1234, PRO5678, FP951, IBC246, or enter N/A

If this is a Funding Proposal, provide grant deadline

*Description of Problem
Provide as much detail as possible about your eBridge problem to expedite the request process (such as what is the current state, what are  you trying to do, what steps have you taken, etc.)


Error Message (if any, provide the exact text of the message)

Login/Access - if you are having problems logging in or accessing eBridge, tell us:


 Operating System

 Network Location

 If other location, e.g. home, hotel, another institution....


Help Desk Tips

To better serve you and to expedite the request process, please have available the following information prior to contacting the Help Desk. You will receive a response to your initial inquiry within four hours (during standard business hours).

SmartForm ID: What is the ID Number?

  • Human Projects ID (PRO, AME, CPR, RE)
  • Animal Submissions ID (AUA, AA, AR)
  • Funding Proposal ID (FP, BU)
  • IBC Applications ID (IBCYear#)

Location: Where are you in eBridge?

  • Activity
  • Workspace
  • SmartForm
  • Section/Page Number

Problem/Guidance: What were you doing or trying to do?

  • Description of issue
  • What you were doing when the issue occurred
  • Screen shot of error message, if applicable


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