Help Desk Tips
To better serve you and to expedite the request process, please have available the following information prior to contacting the Help Desk. You will receive a response to your initial inquiry within four hours (during standard business hours).
SmartForm ID: What is the ID Number?
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Human Submissions ID (PRO, AME, CPR, RE)
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Animal Submissions ID (AUA, AA, AR)
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Funding Proposal ID (FP, BU)
Location: Where are you in eBridge?
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Activity
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Workspace
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SmartForm
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Section/Page Number
Problem/Guidance: What were you doing or trying to do?
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Description of issue
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What you were doing when the issue occurred
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Screen shot of error message, if applicable