eBridge Support

Prevent eBridge Email from Landing in Your Outlook Junk Mail Folder

Follow these instructions to automatically capture all your eBridge emails, as well as any others you may want to catch, in a unique Outlook folder, thus preventing important notifications from going to "Junk Mail". Outlook, as well as MCW IS, apply filters to emails they deem as "junk", and this can inadvertently affect legitimate emails.

1. Create a new folder in Outlook by right clicking the mouse on the "Inbox".
2. Name it "eBridge Notifications", or anything you want. 
   
   
   
    
3. Open an email from Help-eBridge, and from the message's toolbar, open the "Rules" icon.
4. Select "Create Rule" from this drop down menu.
   
   
   
   
   
    
5. In the "Create Rule" pop-up, select the checkbox for "From Help-eBridge@mcw.edu", and/or select the checkbox "Subject contains" and use the word eBridge. You can use one or more criteria for filtering the emails. Be careful, if you add multiple criteria, the emails will only filter if ALL of them are met. 
6. Select the checkbox for "Move the item to folder", and go to "Select Folder" to find the one you created in Steps 1 and 2.
   1. NOTE: In the past ALL eBridge notifications came from the eBridge email alias. Animal Submissions training expiration notifications will begin coming from IACUCAdmins@mcw.edu, and Safety training expiration notifications will come from SafetyTraining@mcw.edu. You may need to set up a separate rule for each of these if this training pertains to your work.
7. Select "OK".
   
   
   
   
    
8. In the "Success" pop-up, select the checkbox for "Run this rule now on messages already in the current folder". This will take all previous eBridge emails that were in your general "Inbox" and move them to the new folder. Do not check this if you don't want to perform this part of the activity.
9. Select "OK".