Frequently Asked Questions

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  What are the library's hours?

Please see the Library Hours page.

  Are you open to the public?

We are open to the public for non-profit research. Many of our users are patients, families of patients, members of the general public seeking consumer health information, researchers, and health care professionals. Members of the public can use our resources onsite including books, journals, and databases.

  Where are the branch libraries located?

Please see our Library Locations.

  When are reference librarians available?

Librarians are available Monday - Friday from 8:00 am to 4:00 pm to help with questions. Call (414) 955-8302 to ask a reference question by phone. Also, questions may be emailed at any time to Visit our Ask-a-Librarian page for more options.

  Where can visitors to the MCW Libraries park?

Visitors to the MCW Libraries can park in the Visitor’s Lot for free on an as-available basis. (The lot may be full or reserved if there’s a special event.) The Visitor’s Lot is across 87th Street from the Health Research Center of the Medical College in which the Todd Wehr Library is located. (See the MCW Campus Map.) Ring the intercom and tell the Public Safety Officer on duty that you are visiting the library.  They will open the gate to allow you to enter the lot or direct you to another parking location.

  How can I access MCW Libraries databases and electronic journals from home?

Users can choose the Proxy Server as the way to access databases and electronic journals from off-campus. MCW faculty, staff, and students are eligible for this service; select other users (including volunteer and adjunct faculty) may be able to apply for access. Please see our Connect from Off Campus to MCW Libraries page for more information and options.

  Can I request an item owned by the MCW Libraries without coming to the library?

Yes, the Medical College of Wisconsin Libraries provides document delivery service to Medical College of Wisconsin, Children’s Hospital of Wisconsin, and Froedtert Hospital faculty, staff, and students. To learn more about this service, visit our Document Delivery and our Library on Request Web pages.

  How can I request items not owned by the MCW Libraries?

You may request items not owned by the library the same way that you can request items that are owned. Please see our Library on Request pages for more information.

  Who do I contact if I need help with the learning management system (Desire2Learn/D2L)?

For help, please email

  I’m located at the VA and I’m having trouble accessing MCW Libraries resources. What’s wrong?

Some MCW faculty, staff, residents and students located at the VA can access MCW Libraries resources directly. For those who can’t, use the library’s proxy server at Use your MCW email login and password to log into the proxy server. Please see our Connect from Off Campus to MCW Libraries page for more information.

  Are photocopiers and printers available in the libraries?

Printing, copying, and scanning can be done at both the Todd Wehr and the Froedtert Libraries. Send your documents to the printer by emailing them as an attachment to If you are using a library computer, the printer name is EFI PrintMe. You can also print from a USB drive. There is a fee for printing, and payments can be made with a credit or debit card. 

See our Print, Scan, Copy, Fax guide for more information.

  Can I fax or scan items in the library?

Fax Express is a fax service operated by the Interlibrary Loan Department in the Todd Wehr Library. This service is available to anyone. There is a fee for sending and receiving faxes. For further information on sending and receiving local, national or international fax messages, call (414) 955-8310. The fax number for receiving messages is (414) 955-6532.

  Are computers available?

The Todd Wehr Library has a number of PCs available for anyone to use. The computers offer access to the internet and all of MCW Libraries' databases and resources, Microsoft Office ® applications, and black/white as well as color printing.

Computer/Media Center Policies (PDF)

There are also computers available for public use at the Froedtert Library.