Medical College of Wisconsin Patient Relations

You Matter!

The Patient Relations Department assists patients in navigating the system, providing a centralized and neutral mechanism for addressing patient concerns, complaints, and feedback—and acting as a liaison between patients and health care providers.

Patient Concerns

Because patient perceptions of care may not always be positive, we offer assistance in helping all parties involved come to an understanding, or at least an amicable resolution.

How we handle your concerns:

  • Complaints may involve front desk staff, nursing staff, and/or physicians and providers.
  • Details of the complaint will be sent to the parties involved.
  • Appropriate levels of clinical leadership are made aware of the concern in order to assist in a resolution, as well as make any necessary improvements in the providing of patient care.

Financial Assistance

The Medical College of Wisconsin is dedicated to providing access to the best care available to its patients. We strive to assist our patients in identifying eligible coverage among the various options available in the market.

Starting October 1, 2013, millions of uninsured Americans will have the opportunity to purchase affordable healthcare coverage from the online Health Insurance Marketplace. On this website, you can view plan options, check for eligibility, and enroll.

Learn about the Health Insurance Marketplace & your new coverage options under Obamacare

Contact Patient Relations

Telephone, Fax & Email
(414) 955-6878
(414) 955-6877 (Fax)

Mailing Address
9200 W. Wisconsin Ave., Rm. 1996
Milwaukee, WI 53226

Service and Billing

Customer Service & Bill Pay

Contact Financial Assistance

To speak to an MCW Financial Counselor:
Financial Assistance Hotline
(414) 805-6206
Monday – Friday, 8 a.m. – 4:30 p.m.

Visit us at any of our locations:
Froedtert & MCW Specialty Clinics Building
9200 W. Wisconsin Ave.
First Floor, Suite 1996

Froedtert Hospital
9200 W. Wisconsin Ave.
Second Floor, Front Entrance

Froedtert & MCW Clinical Cancer Center
9200 W. Wisconsin Ave.
Second Floor, Quality of Life Center