Medical College of Wisconsin Patient Relations

Mission Statement

MCW Patient Relations will work to facilitate effective communication between our patients, doctors, staff and clinics. We assist our patients with navigating our system and maintaining productive relationships with their health care providers. Answering questions, addressing concerns and sharing resources are some of the services that we offer our patients.

Concerns

If at any time you are not comfortable with the care being provided please speak with your caregivers or the manager to resolve the issue as soon as possible. If your concern remains unresolved please reach out to our Patient Relations office. We will do our best to assist you with resolution promptly.

Compliments are always welcome in our offices and will be shared with the appropriate staff immediately.

We welcome your suggestions, comments or ideas too! Contact Patient Relations via telephone or email to share your thoughts!

There are several ways to communicate with the MCW Patient Relations offices. Email, telephone or fill out the online form with your information. We will reach out to you promptly to discuss your communication.

Concern Process

  • A representative will document the complaint in our database.
  • Details of the complaint will be shared with all parties involved.
  • Clinical leadership will receive the complaint and are asked to assist with the resolution.
  • After the review is completed the clinic will initiate any necessary process adjustments or improvements.

External Resources

If you feel that MCW has not addressed your issues adequately, other resources available include:

Wisconsin Department of Health Services
1 West Wilson Street
Madison, WI 53703

(608) 266-1865
TTY: 711 or (800) 947-3529
DHSwebmaster@dhs.wisconsin.gov

MCW Billing Questions

Contact the MCW billing customer service department at (414) 955-4511 or billingquestions@mcw.edu.

Service and Billing

Customer Service & Bill Pay

Financial Assistance

The Medical College of Wisconsin is dedicated to providing access to the best care available to its patients. We strive to assist our patients in identifying eligible coverage among the various options available in the market.

Starting October 1, 2013, millions of uninsured Americans will have the opportunity to purchase affordable healthcare coverage from the online Health Insurance Marketplace. On this website, you can view plan options, check for eligibility, and enroll.

Learn about the Health Insurance Marketplace & your new coverage options under Obamacare

Contact Financial Assistance

To speak to an MCW Financial Counselor:

Financial Assistance Hotline
(414) 805-6206
Monday – Friday, 8 a.m. – 4:30 p.m.

Visit us at any of our locations:

Froedtert & MCW Specialty Clinics Building
9200 W. Wisconsin Ave.
First Floor, Suite 1996

Froedtert Hospital
9200 W. Wisconsin Ave.
Second Floor, Front Entrance

Froedtert & MCW Clinical Cancer Center
9200 W. Wisconsin Ave.
Second Floor, Quality of Life Center

Contact Patient Relations

(414) 955-6878
(414) 955-6223 (Fax)
PatientRelations@mcw.edu

Mailing Address
MCW Patient Relations
9200 W. Wisconsin Avenue
Suite E4713
Milwaukee, WI 53226

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