MCW Ombuds Office

Contact Us

To contact the Office, call our confidential line any time at (414) 266-8776. The Office of the Ombuds will arrange for scheduling with one of our two ombuds:

  • Natalie Fleury, JD
  • Michelle Shasha, PhD

You may provide information and also tell us how to reach you – or you may choose to remain anonymous. We schedule in-person appointments and telephone appointments. If we are not immediately available, leave a confidential message and we will contact you as soon as possible.

Please be aware that confidentiality may not be assured if you elect to contact us via email at

We make every effort to schedule appointments as quickly as possible. Because of the ombuds’ duty to remain a neutral party to individual or organizational concerns, we recommend that you meet with an ombuds with whom you have not had a prior working or personal relationship.

Due to our confidential, neutral, informal and independent role, a consultation with the Ombuds office is not official notice to MCW and does not satisfy or trigger any reporting obligations or deadlines used for more formal complaint mechanisms. The Ombuds Office is not authorized to act as an agent for or accept notice on behalf of MCW.

The Ombuds Office is interested in your feedback about our services. Please consider completing an anonymous and confidential Ombuds Office Visitor Experience survey.