MCW Ombuds Office

Self-Help Tools

This section provides additional resources that you may want to use or recommend to others who are looking for ways to handle problematic situations. These resources include: a glossary of Ombuds terms; guidelines for managing conflicts on your own; compliance “hotlines” and related Medical College of Wisconsin websites; selected Medical College policies and procedures.


Glossary of Ombuds-related terminology

Guidelines for Interpersonal Communication

Guidelines for Interpersonal communication

Related Resources

Related Resources

MCW Policies and Procedures

MCW Policies and Procedures

Contact Us

Natalie C. Fleury, JD

Katie Geis
Assistant to the Ombuds

Michelle Shasha, PhD

Ombuds Office
Medical College of Wisconsin
Curative Building, Room 2512
8701 Watertown Plank Road
Milwaukee, WI 53226
(414) 266-8776 (confidential line - please dial 7-digit number; dialing ext. 8776 will transfer you to the wrong department) (Note that confidentiality may not be assured when communicating via email.)

Directions to the Ombuds Office

The Ombuds Office is interested in your feedback about our services. Please consider completing an anonymous and confidential Ombuds Office Visitor Experience survey.

Due to our confidential, neutral, informal and independent role, a consultation with the Ombuds office is not official notice to MCW and does not satisfy or trigger any reporting obligations or deadlines used for more formal complaint mechanisms. The Ombuds Office is not authorized to act as an agent for or accept notice on behalf of MCW. Offices authorized to accept formal notice include but are not limited to Human Resources, the Office of the General Counsel, Title IX Coordinators, and/or the Compliance Office.