Internet FAQs

How can I access MCW/DPH computer services remotely?
You can access your MCW email via Microsoft Office Outlook Web Access to Microsoft Exchange on InfoScope, and, at the same address, you can obtain Citrix Access to MCWCORP.

Access your DPH email

How can I identify/delete SPAM emails?
Unfortunately, neither dtmail nor evolution attempt to identify SPAM emails. However, there is a free email reader called Thunderbird, T-bird for short, that does a pretty good job; to run it type:
prompt> thunderbird &

The first time you start T-bird, it will ask you some questions about how to setup your email account. In the first dialogue, "New Account Setup", select "Email account." In the second dialogue, "Identity," enter your name and email address. In the third dialogue, "Server Information," select "IMAP;" the "Incoming Server" and the "Outgoing Server" should both be In the fourth dialogue, "User Names," enter your POST username; this is the part of your email address before The last dialogue, "Account Name," can be specified as anything that you like; it defaults to your email address. Now you are ready to read your mail. You will be prompted for your POST password; if you check the box "Use Password Manager to remember this password," then you will only have to enter it one time.

Hopefully, you are now able to read your email. To identify SPAM, from the Account Settings dialog, select the Junk Settings tab. Check the box "Enable adaptive junk mail controls for this account." When you are reading your email, you will see some messages flagged as Junk with the flame symbol. When a new email arrives, this column has a flame symbol for Junk. To train T-bird to identify SPAM for you, you must accept or reject its identification of a SPAM email message or lack thereof. For example, if you receive a SPAM message that is not flagged as Junk, then press the Junk button (next to the Delete button). From now on, hopefully, when you receive similar SPAM messages, T-bird will identify them correctly. However, if you receive an email message that is incorrectly identified as SPAM, then press the Not Junk button.

After awhile, you may notice that you are not needing to correct the SPAM identification very often. If so, then you can accept those identifications and get those annoying messages out of your Inbox for good. To do so, once again, open the Junk Settings; check the box "Move new junk messages to:" and then you have your choice of either "Junk folder on:" or "Other." From now on, when a message arrives that is identified as SPAM, it will be placed in your Junk folder. You will want to review the Junk folder from time to time to make sure that no email messages have been incorrectly identified.

Can I use my dtmail folders with T-bird?
Yes, but you have to tell T-bird where your dtmail folders are, so do the following:
prompt> thunderbird &

Once T-bird starts, from the Edit menu select Account Settings. The Account Settings window will open, from the left side pick Local Folders.  There is a setting called "Local directory:".  T-bird will have defaulted to something other than what dtmail does.  Change this setting to "/home/USERNAME/Mail" (without the quotes) and press OK.  Exit T-bird and restart it.  If you did not store your messages in Mail (which is the default), but rather stored your messages in mailboxes in other directories, there is an added step.  Create a new directory for your 'Local Folders' and make that your present working directory.  Now call the script local-mbox to create links to your actual mailboxes and pseudo mailboxes for sub-directories as follows:
prompt> local-mbox DIRECTORY where DIRECTORY is the root directory of where your dtmail mailboxes are stored.

T-bird/Firefox won't start, what to do?
Sometimes when these applications crash, or you are logged off unexpectedly, the applications won't start because they "think" that you are still using them. If T-bird won't start, find the following file and remove it:
prompt% rm -f $HOME/.thunderbird/*.default/lock

In rare circumstances when that does not help, find the following file and remove it:
prompt% rm -f $HOME/.thunderbird/*.default/.parentlock

If Firefox won't start, find the following file and remove it:
prompt% rm -f $HOME/.mozilla/firefox/*.default/lock

How can I use dtmail to get my email?

Currently, only the IS department server can be used to access email.

Before starting dtmail, edit your $HOME/.mailrc file to contain the following lines (make sure that these are the only lines that are setting the dtmail variables imapinboxserver, smtpmailserver and sentmailhostname):

#begin: these lines configure dtmail to work with the IS email servers
set imapinboxserver=''
set smtpmailserver=''
set sentmailhostname=''

Now start dtmail and everything should work as expected.

When I use T-bird, why can't I open an attachment?
When trying to open an attachment, you may see an error message such as the following: "... could not be opened, because the associated helper application does not exist. Change the association in your preferences."

This can usually be fixed by editing the settings in files named mimeTypes.rdf which can be found somewhere under ~/.thunderbird (use "find ~/.thunderbird -name mimeTypes.rdf" to see where; you will usually have two: one in a directory and one in it's sub-directory named US).

Typically, an application has been moved or the name of it has changed. For example, suppose the attachment is an MS Word file. This is controlled by the setting: <RDF:Description RDF:about="urn:mimetype:externalApplication:application/msword"
NC:prettyName="soffice" />

Make sure that the path= setting is correct. If not, edit, save and try again. Occasionally, the setting is already correct, but still does not work. This is probably due to a problem with the specific attachment that you received, such as an incorrect MIME type. However, if it is not just the occasional email, but it is not working at any time, then your mimeTypes.rdf file may have some problems that you can't easily find and correct. If so, then backup your mimeTypes.rdf file and copy the originals that were installed with Thunderbird; again find might be of help locating them, but currently they can be found at: /opt/sfw/lib/thunderbird/defaults/profile/mimeTypes.rdf and /opt/sfw/lib/thunderbird/defaults/profile/US/mimeTypes.rdf

When I use dtcm, why can't I make an appointment?
The most likely possibility is that you are browsing your calendar from a client when your calendar is stored on the server. In this case, creating new appointments is not allowed by default. However, you can specify that you want this functionality by adding a line like the following to your ~/.desksetdefaults file (note that the white space is a tab character):

SAS Help

Rodney Sparapani, PhD
Assistant Professor
Institute for Health and Society
(414) 955-8786