Todd Wehr Library

MCW Libraries

About Library on Request

Library on Request (LOR) is the document delivery service from the MCW Libraries to MCW, Children's Wisconsin, and Froedtert Hospital faculty, staff, and students. Through LOR, book chapters and journal articles can be requested and delivered electronically subject to licensing and copyright restrictions. Books can also be delivered to any of our three libraries so that you may use the item at the library which is most convenient to you. If we don't have the requested item in our collection, we'll do our best to find it for you through interlibrary loan (ILL). We provide items to our users from the collections at Todd Wehr (MCW) Library, Children's Library, and Froedtert Hospital Library as well as from other libraries through our Interlibrary Loan service.

This service is available for the following purposes:

  • Non-profit uses (i.e. for private study, scholarship, research)
  • For-profit uses/Pronto Service (i.e. for manufacture of a product, development of drugs or medical devices in the for-profit sector, for-profit litigation, health care services by for-profit companies)
  • Interlibrary Loan to other libraries (MCW Libraries follows the Interlibrary Loan Code for the United States

Fees may apply for this service depending on your affiliation to MCW. View our Fee Structure chart to learn more.


 Typical services available to MCW, Children's, and Froedtert faculty, staff, and students and their costs:


Typical charge

Delivery of a journal article or book chapter from MCW Libraries' collection


Transfer of a book (which is part of MCW Libraries' collection) from one library to another


Delivery of a journal article or book chapter which is not part of MCW Libraries' collection

Most items can be obtained for free or at no cost to the requester. Requester will usually only be asked to pay some costs if the cost to obtain the document is greater than $45.

Delivery of a book which is not part of MCW Libraries' collection



  • Document delivery requests are accepted via  the ILLiad request management system. Due to copyright law restrictions, we cannot accept requests via phone or any other method other than these ordering systems.

  • A maximum of 5 document delivery requests are processed per person per day. Additional requests will be filled as time permits.

  • Requests are usually filled within 3 business days if the item is available in MCW Libraries (internal document delivery); 5-10 days otherwise (Interlibrary Loan).

  • MCW Libraries follows U.S. copyright guidelines. Interlibrary Loan policies (PDF), internal document delivery policies (PDF), and PRONTO (For-profit) policies have been reviewed by MCW Legal Counsel.

  • MCW Libraries supports up to $45 per request to fulfill document delivery for our users.  If fees exceed $45, additional fees may be passed on to the user. Users are able to indicate the amount of money they are willing to pay on the document delivery request form. If the fees would surpass that amount, the user is notified.

  • MCW Libraries reserves the right to reduce service to individual users in order to maintain the ability to provide service equitably and throughout our financial year.

  • Prices are subject to change.
Copyright Statement
The copyright law of the United States (Title 17. United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy/reproduction is not to be "USED FOR ANY PURPOSES OTHER THAN PRIVATE STUDY, SCHOLARSHIP, or RESEARCH." If a user makes a request for, or later uses, a photocopy or reproduction for purposes IN EXCESS of fair use, that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.