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Please note that during the Libraries' open hours, staff are available and can provide assistance.

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The Medical College of Wisconsin Libraries provide access to a wide variety of health information. When using the services of the Libraries including Instant Messaging (IM) and text (SMS), please remember the following points:

  • The information provided may not be all that is available on a subject.
  • Inclusion of material in the collection does not imply approval or recommendation by the Libraries or any Medical College of Wisconsin, Froedtert Hospital, or Children's Hospital of Wisconsin physician.
  • The Libraries do not provide medical advice or interpretation of information.
  • The material and information provided by the Libraries are not a substitute for consultation with a medical health professional.

IM and Text questions are answered in the order they are received. We will attempt to answer your question via IM or SMS, although we may ask you to email us if your question requires a more detailed response. Please be advised that information transmitted via IM and Text are not protected or encrypted and the library does not guarantee the privacy of information communicated online. Text charges may be incurred from your cellular provider. Check the terms of your contract for details on charges related to receiving text messages.

The MCW Libraries do not provide technical support for any IM software.