Patient Physician

Pay My Bill

Our Payment Options Have Changed

Medical College of WI / Children’s Specialty Group Statement
Account Numbers Beginning with 4M
Dates of Service Before July 1, 2020

MCW Childrens Sepciality Group Statement image

Pay My Bill Button 2
Medical College of WI / Children’s Specialty Group Statement
Account Numbers Beginning with 2
Dates of Service After June 30, 2020

New Statement Image

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Medical College Physicians Statement
Account Numbers Beginning with 3M
Dates of Service Before December 1, 2018

Medical College Physicians Statement Image

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Froedtert & Medical College of Wisconsin Statement
Account Numbers Beginning with E
Dates of Service After November 30, 2018

Froedtert Group Statement

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Billing FAQs for Accounts that Begin with 3M

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Who can I call regarding questions about my bill?
Customer Service can be reached Toll Free at (844) 239-1939.

Telephone hours of operation are as follows:

Monday – Thursday: 8:00 am-8:00 pm
Friday: 8:00 am-5:00 pm
Saturday: 8:00 am-1:00 pm

If you contact us after business hours you may leave a message and your call will be returned the next business day.
Where is the Medical College of Wisconsin Billing Office located?

Medical College of Wisconsin Billing Office
Research Park Center
10000 Innovation Dr., 3rd Floor, Suite 300
Milwaukee, WI 53226

Directions/Map

How can I pay my bill?

Online

Effective December 1, 2018, services provided for Medical College Physicians, Community Physicians, Ambulatory Surgery Centers, and Froedtert Health hospital accounts will be combined on one statement. Looking for ways to pay your Froedtert & the Medical College of Wisconsin bill? Call 1 (800) 803-8155 or visit: https://www.froedtert.com/patients-visitors/bill

To pay for Medical College Physicians (Adult Practice) services before December 1, 2018, please use our online website at: www.mcw.edu/paymybill
Please note: Payments processed online will be posted to the patient account within 3-5 business days.

Mail

Mail your payment with the top portion of the MCW billing statement in the envelope that is provided. If you do not have a billing statement, please send payments to the billing office address listed above.

Can I make payment arrangements?
Payment arrangements can be made by contacting our billing office Toll-Free at (844) 239-1939.
What is my current account balance?
Please note that your balance due may have changed since the date on your most current statement. If you have questions regarding your account balance, please contact the Customer Service Department for verification.
What is your refund policy?

The Medical College of Wisconsin will process a refund within 30 business days once an overpayment has been verified on the patient’s account.

Questions regarding the refund policy can be directed to the Customer Service Department.

Why do I receive statements from different billing addresses?
Effective December 1, 2018, services provided for Medical College Physicians, Community Physicians, Ambulatory Surgery Centers, and Froedtert Health hospital accounts will be combined on one statement. Looking for ways to pay your Froedtert & the Medical College of Wisconsin bill? Call 1 (800) 803-8155 or visit: https://www.froedtert.com/patients-visitors/bill

The Medical College of Wisconsin will continue to send statements for Medical College Physicians (Adult Practice) for services before December 1, 2018.
Will you bill my health insurance?
The Medical College of Wisconsin billing office submits health insurance claim(s) on the patient’s behalf. We also submit claims to secondary insurance carriers once primary insurance benefits have been resolved.
Will my insurance cover services billed by MCW?
Please note that the insured (the patient), not the insurance company, is financially responsible for any balance due after claim and insurance consideration. We strongly advise the insured to understand the details and terms of their health insurance policy and to understand that an insurance plan may require pre-certification or referrals in order for payment to be made for services rendered.

Additionally, benefits may vary depending on the location where the service is being rendered.

Although the MCW billing office is knowledgeable about many insurance plans, the insured should contact their insurance company to obtain answers related to their health insurance policy.
Who should I contact if there is a change in my insurance?
For Froedtert & the Medical College of Wisconsin changes, please contact 1 (800) 466-9670.
Will I have to pay prior to receiving services?

Payment may be requested prior to service.

  • Co-payments required by your insurance company may be collected up front.
  • Non-covered services: clinics may require special payment arrangements.
  • Patients without insurance should plan to pay a deposit. The amount of the deposit can be obtained by calling a Financial Counselor at (414) 777-0530
Can I obtain an estimate for an upcoming service or procedure?
Fee estimates can be obtained by contacting our Financial Counselor at (414 ) 777-0530 or online at: https://www.froedtert.com/patients-visitors/bill/cost-estimation
Alternative Links

Billing FAQs for Accounts that Begin with 4M

all
Who can I call regarding questions about my bill?
Customer Service can be reached Toll Free at (414) 955-5060.

Telephone hours of operation are as follows:

Monday – Friday: 7:30 am-5:00 pm

If you contact us after business hours you may leave a message and your call will be returned the next business day.
Where is the Medical College of Wisconsin Billing Office located?
Medical College of Wisconsin Billing Office
Research Park Center
10000 Innovation Dr., 3rd Floor, Suite 300
Milwaukee, WI 53226

Directions/Map
How can I pay my bill?
Online

The Medical College of Wisconsin Children's Specialty Group has implemented a new billing system effective with dates of service beginning July 1, 2020. This change has resulted in a new statement design and a new customer service website to pay self-pay balances online and the ability to pay through MyChart. Depending on the date of your service with Children's Specialty Group Physicians, you may receive more than one billing statement for a period of time. Therefore, you may need to call or make online payments to separate entities. Looking for ways to pay your Children’s Specialty Group bill for dates of service of July 1, 2020 or later? Call (414) 266-6262 or toll free at 1 (888) 449-4998 or visit: https://childrenswi.org/patients-and-families/billing-payment

To pay for Children’s Specialty Group services before July 1, 2020, please use our online website at: www.mcw.edu/paymybill

Please note: Payments processed online will be posted to the patient account within 3-5 business days.

Mail

Mail your payment with the top portion of the MCW billing statement in the envelope that is provided. If you do not have a billing statement, please send payments to the billing office address listed above.
Can I make payment arrangements?
Payment arrangements can be made by contacting our billing office Toll-Free at (414) 955-5060.
What is my current account balance?
Please note that your balance due may have changed since the date on your most current statement. If you have questions regarding your account balance, please contact the Customer Service Department for verification.
What is your refund policy?
The Medical College of Wisconsin will process a refund within 30 business days once an overpayment has been verified on the patient’s account.

Questions regarding the refund policy can be directed to the Customer Service Department.
Why do I receive statements from different billing addresses?
Effective July 1, 2020, services provided for Children’s Specialty Group will be mailed on a separate statement.

Children’s Specialty Group will continue to send statements for services before July 1, 2020.
Will you bill my health insurance?
The Medical College of Wisconsin billing office submits health insurance claim(s) on the patient’s behalf. We also submit claims to secondary insurance carriers once primary insurance benefits have been resolved.
Will my insurance cover services billed by MCW?
Please note that the insured (the patient), not the insurance company, is financially responsible for any balance due after claim and insurance consideration. We strongly advise the insured to understand the details and terms of their health insurance policy and to understand that an insurance plan may require pre-certification or referrals in order for payment to be made for services rendered.

Additionally, benefits may vary depending on the location where the service is being rendered.

Although the MCW billing office is knowledgeable about many insurance plans, the insured should contact their insurance company to obtain answers related to their health insurance policy.
Who should I contact if there is a change in my insurance?
For services before July 1, 2020, please contact 1 (414) 955-5060. For Children’s Wisconsin changes and for services after July 1, 2020, please contact 1 (888) 449-4998.
Will I have to pay prior to receiving services?

Payment may be requested prior to service.

  • Co-payments required by your insurance company may be collected up front.
  • Non-covered services: clinics may require special payment arrangements.
  • Patients without insurance should plan to pay a deposit. The amount of the deposit can be obtained by calling a Financial Counselor at 1 (414) 266-6262 or email FinancialAssistance@chw.org
Can I obtain an estimate for an upcoming service or procedure?
Fee estimates can be obtained by contacting our Financial Counselor at 1 (414) 266-5700 or email the request to FinancialCounselors@chw.org

Make an Appointment

  • Online

    Complete an online request and we will contact you to schedule an appointment.

    Request an appointment
  • MyChart

    MyChart user? Log in to MyChart to make an appointment.

    Log In
  • Phone - Adult Specialties

    Monday - Friday 7:30 am-5:00 pm; (414) 805-3666 • (800) 272-3666

  • Phone - Pediatric Specialties

    Monday - Friday 7:30 am-5:00 pm; (414) 607-5280 • (877) 607-5280