Patient Physician

Pay My Bill

Medical College Physicians or Children's Specialty Group Bill Payment

 

MCW Group Statements w Logos

 

Pay My Bill Button 2

Froedtert & Medical College of Wisconsin Bill Payment

 

Froedtert Group Statements w Logo

 

Pay My Bill Button 2

Other Ways to Pay

By Phone

By Phone

Access our automated pay-by-phone system. Dial (414) 955-4511 or 1 (800) 242-1649 and select Option 1. We are happy to process a check or credit card payment during your call.
By Mail

By Mail

Mail the top portion of your Medical College of Wisconsin (MCW) billing statement with your payment in the envelope provided to:

Medical College of Wisconsin Billing Office
Research Park Center
10000 Innovation Dr.
Third Floor, Suite 300
Milwaukee, WI 53226
In Person

In Person

Visit our billing office Monday – Friday 8:00 am-4:30 pm

Medical College of Wisconsin Billing Office
Research Park Center
10000 Innovation Dr.
Third Floor, Suite 300
Milwaukee, WI 53226

Map/Directions

Alternative Links

Alternative Links

Billing FAQs

all
Who can I call regarding questions about my bill?
Customer Service can be reached at (414) 955-4511 or Toll Free at (800) 242-1649.

Telephone hours of operation are as follows:

Monday – Thursday: 7:30 am-6:00 pm
Friday: 7:30 am-5:00 pm

If you contact us after business hours you may leave a message and your call will be returned the next business day.
Where is the Medical College of Wisconsin Billing Office located?

Medical College of Wisconsin Billing Office
Research Park Center
10000 Innovation Dr., 3rd Floor, Suite 300
Milwaukee, WI 53226

In person hours of operation are as follows:

Monday – Friday: 8:00 am-4:30 pm

Directions/Map

How can I pay my bill?

Online
To pay for Medical College Physicians (Adult Practice) services before December 1, 2018, please use our online website at: www.mcw.edu/paymybill

The Medical College of Wisconsin mails separate statements for Children’s Specialty Group (Children’s Practice). To pay for a Children’s Specialty Group balance, please use our online website at: www.mcw.edu/paymybill

Please note: Payments processed online will be posted to the patient account within 3-5 business days.

Telephone
You can call our Customer Service department and we can process a check or credit card payment on your behalf or you can opt to use our automated pay-by-phone system by selecting Option 1.

Mail
Mail your payment with the top portion of the MCW billing statement in the envelope that is provided. If you do not have a billing statement, please send payments to the billing office address listed above.

In Person
You can make a cash, check or credit card payment in person at the Medical College of Wisconsin Billing Office.

Can I make payment arrangements?
Payment arrangements can be made by contacting our billing office at (414) 955-4511 or Toll-Free at (800) 242-1649.
What is my current account balance?
Please note that your balance due may have changed since the date on your most current statement. If you have questions regarding your account balance, please contact the Customer Service Department for verification.
What is your refund policy?
The Medical College of Wisconsin will process a refund within 30 business days once an overpayment has been verified on the patient’s account.

Questions regarding the refund policy can be directed to the Customer Service Department.
Why do I receive statements from different billing addresses?
Effective December 1, 2018, services provided for Medical College Physicians, Community Physicians, Ambulatory Surgery Centers, and Froedtert Health hospital accounts will be combined on one statement.

The Medical College of Wisconsin will continue to send statements for Medical College Physicians (Adult Practice) for services before December 1, 2018.
The Medical College of Wisconsin mails separate statements for Children’s Specialty Group (CSG), regardless of date of service.
Will you bill my health insurance?
The Medical College of Wisconsin billing office submits health insurance claim(s) on the patient’s behalf. We also submit claims to secondary insurance carriers once primary insurance benefits have been resolved.
Will my insurance cover services billed by MCW?
Please note that the insured (the patient), not the insurance company, is financially responsible for any balance due after claim and insurance consideration. We strongly advise the insured to understand the details and terms of their health insurance policy and to understand that an insurance plan may require pre-certification or referrals in order for payment to be made for services rendered.

Additionally, benefits may vary depending on the location where the service is being rendered.

Although the MCW billing office is knowledgeable about many insurance plans, the insured should contact their insurance company to obtain answers related to their health insurance policy.
Who should I contact if there is a change in my insurance?
For Froedtert & the Medical College of Wisconsin changes, please contact (800) 466-9670.

For Children’s Specialty Group changes, please contact (414) 955-4511 or (800) 242-1649.
Will I have to pay prior to receiving services?

Payment may be requested prior to service.

  • Co-payments required by your insurance company may be collected up front.
  • Non-covered services: clinics may require special payment arrangements.
  • Patients without insurance should plan to pay a deposit. The amount of the deposit can be obtained by calling a Financial Counselor at (800) 803-8155.
Can I obtain an estimate for an upcoming service or procedure?
Fee estimates can be obtained by contacting our Financial Counselor at (800) 803-8155.

Make an Appointment

  • Online

    Complete an online request and we will contact you to schedule an appointment.

    Request an appointment
  • MyChart

    MyChart user? Log in to MyChart to make an appointment.

    Log In
  • Phone - Adult Specialties

    Monday - Friday 7:30 am-5:00 pm; (414) 805-3666 • (800) 272-3666

  • Phone - Pediatric Specialties

    Monday - Friday 7:30 am-5:00 pm; (414) 607-5280 • (877) 607-5280