Patient Couch

Patient Relations

Your health, and your happiness, is our number one priority.

MCW Patient Relations is here for you, 100% of the way, 100% of the time. The team takes pride in helping patients navigate the MCW system and maintain productive relationships with their healthcare providers. 

Patient Relations

Have a concern? Here's the process.

Have a concern? Here's the process.

If you have an issue, the first step is to speak to your caregivers or the manager to resolve the concern as quickly as possible. Afterwards, if you still feel the problem is unresolved, contact our Patient Relations office. If it’s a compliment, story, suggestion or other idea you’re looking to share, feel free to reach out about that, too. Patient Relations is here to help:
  • A representative will document the complaint.
  • Details will be shared with all parties involved.
  • Clinical leadership will receive the complaint and assist with the resolution.
  • After the review is completed, MCW will initiate any necessary process adjustments or improvements.
Patient Relations Contact Form
External Resources

External Resources

If you feel that MCW has not addressed your issues adequately, other resources available include:

Wisconsin Department of Health Services
1 W. Wilson St.
Madison, WI 53703

(608) 266-1865
TTY: 711 or (800) 947-3529
DHSwebmaster@dhs.wisconsin.gov
Financial Assistance

Financial Assistance

The Medical College of Wisconsin is dedicated to providing access to the best care available to its patients. We strive to assist our patients in identifying eligible coverage among the various options available in the market.

Starting October 1, 2013, millions of uninsured Americans gained the opportunity to purchase affordable healthcare coverage from the online Health Insurance Marketplace. On this website, you can view plan options, check for eligibility, and enroll.
Learn about the Health Insurance Marketplace & your new coverage options under Obamacare

Contact Us

Mailing Address
MCW Patient Relations
9200 W. Wisconsin Ave.
Suite E4713
Milwaukee, WI 53226

(414) 955-6878
(414) 955-6223 (fax)
PatientRelations@mcw.edu
To speak to an MCW Financial Counselor:
Financial Assistance Hotline
(414) 805-6206
Monday – Friday, 8:00 am-4:30 pm

Visit us at any of our locations:
Froedtert & MCW Specialty Clinics Building
9200 W. Wisconsin Ave.
First Floor, Suite 1996

Froedtert Hospital
9200 W. Wisconsin Ave.
Second Floor, Front Entrance

Froedtert & MCW Clinical Cancer Center
9200 W. Wisconsin Ave.
Second Floor, Quality of Life Center
Medical College of Wisconsin Google map location