Your heath, and your happiness, is our number one priority.
MCW Patient Relations is here for you, 100% of the way, 100% of the time. The team takes pride in helping patients navigate the MCW system and maintain productive relationships with their healthcare providers.
Patient Relations
Have a concern? Here's the process.
Have a concern? Here's the process.
If you have an issue, the first step is to speak to your caregivers or the manager to resolve the concern as quickly as possible. Afterwards, if you still feel the problem is unresolved, contact our Patient Relations office. If it’s a compliment, story, suggestion or other idea you’re looking to share, feel free to reach out about that, too. Patient Relations is here to help:
Patient Relations Contact Form - A representative will document the complaint.
- Details will be shared with all parties involved.
- Clinical leadership will receive the complaint and assist with the resolution.
- After the review is completed, MCW will initiate any necessary process adjustments or improvements.
External Resources
External Resources
If you feel that MCW has not addressed your issues adequately, other resources available include:
Wisconsin Department of Health Services
1 W. Wilson St.
Madison, WI 53703
(608) 266-1865
TTY: 711 or (800) 947-3529
DHSwebmaster@dhs.wisconsin.gov
Wisconsin Department of Health Services
1 W. Wilson St.
Madison, WI 53703
(608) 266-1865
TTY: 711 or (800) 947-3529
DHSwebmaster@dhs.wisconsin.gov
Financial Assistance
Financial Assistance
The Medical College of Wisconsin is dedicated to providing access to the best care available to its patients. We strive to assist our patients in identifying eligible coverage among the various options available in the market.
Starting October 1, 2013, millions of uninsured Americans gained the opportunity to purchase affordable healthcare coverage from the online Health Insurance Marketplace. On this website, you can view plan options, check for eligibility, and enroll.
Starting October 1, 2013, millions of uninsured Americans gained the opportunity to purchase affordable healthcare coverage from the online Health Insurance Marketplace. On this website, you can view plan options, check for eligibility, and enroll.

Contact Us
Mailing Address
MCW Patient Relations Dept.
8701 Watertown Plank Rd.
Milwaukee, WI 53226
(414) 955-6878
(414) 955-6223 (fax)
PatientRelations@mcw.edu
MCW Patient Relations Dept.
8701 Watertown Plank Rd.
Milwaukee, WI 53226
(414) 955-6878
(414) 955-6223 (fax)
PatientRelations@mcw.edu
To speak to an MCW Financial Counselor:
Financial Assistance Hotline
(414) 805-6206
Monday – Friday, 8 a.m.-4:30 p.m.
Visit us at any of our locations:
Froedtert & MCW Specialty Clinics Building
9200 W. Wisconsin Ave.
First Floor, Suite 1996
Froedtert Hospital
9200 W. Wisconsin Ave.
Second Floor, Front Entrance
Froedtert & MCW Clinical Cancer Center
9200 W. Wisconsin Ave.
Second Floor, Quality of Life Center
Financial Assistance Hotline
(414) 805-6206
Monday – Friday, 8 a.m.-4:30 p.m.
Visit us at any of our locations:
Froedtert & MCW Specialty Clinics Building
9200 W. Wisconsin Ave.
First Floor, Suite 1996
Froedtert Hospital
9200 W. Wisconsin Ave.
Second Floor, Front Entrance
Froedtert & MCW Clinical Cancer Center
9200 W. Wisconsin Ave.
Second Floor, Quality of Life Center
