Your heath, and your happiness, is our number one priority.

If you have an issue, the first step is to speak to your caregivers or the manager to resolve the concern as quickly as possible. Afterwards, if you still feel the problem is unresolved, contact our Patient Relations office. If it’s a compliment, story, suggestion or other idea you’re looking to share, feel free to reach out about that, too. Patient Relations is here to help:

• A representative will document the complaint.
• Details will be shared with all parties involved.
• Clinical leadership will receive the complaint and assist with the resolution.
• After the review is completed, MCW will initiate any necessary process adjustments or improvements.

If you feel that MCW has not addressed your issues adequately, other resources available include:

Wisconsin Department of Health Services
1 W. Wilson St.
Madison, WI 53703

(608) 266-1865
TTY: 711 or (800) 947-3529
DHSwebmaster@dhs.wisconsin.gov

The Medical College of Wisconsin is dedicated to providing access to the best care available to its patients. We strive to assist our patients in identifying eligible coverage among the various options available in the market.

Starting October 1, 2013, millions of uninsured Americans gained the opportunity to purchase affordable healthcare coverage from the online Health Insurance Marketplace. On this website, you can view plan options, check for eligibility, and enroll.