HR_Office Staff_hero

MCW Health Plan Prior Authorization Requirements and Procedures

Prior Authorization Contact Information



Phone Number

Air/Flight Ambulance

Post-Medical Emergency Travel Assistance (100+ miles from home):
Assist America

All other situations:
Sentinel Air Medical Alliance, LLC

1 (800) 872-1414

1 (877) 542-8828

All Other Services

HealthSCOPE Benefits

1 (800) 399-1398


IMPORTANT: Please be aware that if the required Prior Authorization is not obtained before services are rendered, this means that the Participant may need to:

  • Pay the full cost of medical services.
  • Pay a penalty in the amount of $100.


1. Non-Emergency Inpatient Services :

  • Inpatient Maternity (delivery and newborn services exceeding a two (2) day stay for Vaginal Delivery and four (4) day stay for Cesarean section Delivery)
  • All Hospital Inpatient services, including observation (if member requires more than 23 hours of observation) and Rehabilitation Services, excluding inpatient maternity as provided above
  • Skilled Nursing Facility/Extended Care Facility
  • Residential Treatment
  • All organ transplant services including evaluation

2. Ambulance and Air Transports:

  • Ambulance (ground) – Transportation by professional ambulance, including approved available train transportation, to a local hospital or transfer to the nearest facility having the capability to treat the condition, if the transportation is connected with an inpatient confinement.

  • Ambulance (air/flight) – Inter-facility patient transport by air transport, for covered persons if there is a life threatening situation or it is deemed to be medically necessary.

Post-Medical Emergency Travel Assistance (100+ miles from home): Call Assist America at 1 (800) 872-1414

All other situations: All flight-based inter-facility patient transport services require pre-authorization from the Plan Administrator via Sentinel Air Medical Alliance, LLC. Please contact Sentinel at 1 (877) 542-8828

  • Sentinel may discuss with the physician and/or hospital/facility the diagnosis and the need for inter-facility patient transport versus alternatives.
  • Failure to notify Sentinel Air Medical Alliance, LLC and subsequently obtain a pre-authorization number from Sentinel may, solely in the Plan Administrator’s discretion, result in a reduction or denial of benefits for charges arising from or related to inter-facility patient transport via air/flight.  Non-compliance penalties imposed for failure to notify Sentinel will not be included as part of the annual total out of pocket expense maximum.
  • The Plan Administrator retains the discretionary authority to limit benefit availability to alternative Providers of flight-based inter-facility patient transport if and when a Provider fails to comply with the terms of the Plan, or proposed charges exceed the Maximum Allowable Charge in accordance with the terms of the Plan.

3. Durable Medical Equipment Costing More than $1,000:

Examples of Durable Medical Equipment items that HealthSCOPE Benefits needs to be contacted regarding:  hearing aids, continuous and other passive motion devices, power wheelchairs, customized manual wheelchairs, customized electric wheelchairs and other customized motorized devices, wheelchair accessories including power joystick control, power tiller control, power seat tilt, power seat recline and power leg elevation, scooters, roll about walking aids, hospital beds, mattresses, feeding pumps, lymphedema pumps, INR devices, cardio/chest compression vests, ventilators, electrical stimulation devices (spinal, neuromuscular, bone growth, etc.), cranial orthotics (molding helmets), patient lifts, seat lifts, home dialysis equipment, home hyperbaric units, Mobile Cardiac Outpatient Telemetry- MCOT (outpatient heart monitoring) and communication devices.

4. Bariatric Surgery Services

No benefits are payable if bariatric surgery services are not pre-authorized prior to initiation of services. Benefits for bariatric surgery services are available to employees and their dependents only after the employee completes two (2) years of consecutive employment in the most recent employment period.

5. Outpatient Dialysis**

6. Home Health Infusion Therapy**

7. Transgender Surgery

No benefits are payable if transgender surgery services are not authorized prior to initiation of services.

8. Genetic Testing (other than for BRCA1 testing, BRCA2 testing and Amniocentesis – which will be reviewed for Medical Necessity at point of claim).

9. MRI Imaging (selected procedures when performed on a non-emergency basis)

Prior Authorization requirement is waived if service is provided at The Medical College of Wisconsin, Froedtert Health, Community Memorial or St. Joseph’s West Bend. In addition, if the MRI/CT is ordered by a physician of the Medical College of Wisconsin but performed at a different facility/site, the prior authorization will be waived.

10. CT Scanning (selected procedures when performed on a non-emergency basis)

Prior Authorization requirement is waived if service is provided at The Medical College of Wisconsin, Froedtert Health, Community Memorial or St. Joseph’s West Bend. In addition, if the MRI/CT is ordered by a physician of the Medical College of Wisconsin but performed at a different facility/site, the prior authorization will be waived.

11. Participation in Phase II or III Clinical Trials

12. Selected Outpatient Surgeries:

  • Reduction Mammoplasty
  • Nasal Surgery
  • Maxillofacial Surgery
  • Varicose Vein Procedures
  • Blepharoplasty
  • Uvulopalatoplasty (including laser assisted)
  • Other Cosmetic Surgeries


  1. Neuropsychological Testing
  2. Intensive Outpatient Program (IOP)
  3. Partial Hospitalization Program (PHP)

*If the covered person (or authorized representative) fails to contact HealthSCOPE Benefits prior to the initiative of services and within the timelines detailed above, there will be a one hundred dollar ($100) penalty (except as specified herein); which will not count toward satisfaction of the calendar year out of pocket maximum.

**Penalty does not apply.

Procedure for Requesting Prior Authorization for Non-Emergency Situations:

The Participant or the Participant’s Provider should contact HealthSCOPE Benefits on behalf of the Plan at the Prior Authorization phone number listed on the Participant’s Identification Card. A request for Prior Authorization should be made at least fourteen (14) business days prior to rendering the service.

HealthSCOPE Benefits will review the request and determine whether the service is a Covered Expense. HealthSCOPE Benefits will furnish written or verbal notice of its decision to the Participant and/or Provider as appropriate, as soon as reasonably possible given the medical circumstances.

Procedure for Emergency or Urgent Situations:

The Plan does not require Prior Authorization for an Emergency Medical Condition, or for Urgent Care Services, however the Participant or Authorized Representative should notify HealthSCOPE Benefits of the situation no later than 48 hours after receiving services and being stabilized, or the next business day, whichever is later.

Note: The Prior Authorization provision will be waived by HealthSCOPE Benefits if the covered expense is rendered/provided outside of the continental United States of America or any U.S. Commonwealth, Territory or Possession.

The Plan cannot review or give Prior Authorization for coverage outside of the Plan’s current Plan Year. Prior Authorization does not verify eligibility for benefits nor guarantee benefit payments under the Plan. It is the Participant’s responsibility to verify that the above services have been granted Prior Authorization before the services are provided.

Contact Human Resources

Let us help you find answers to your questions.

Employment Office

Medical College of Wisconsin
10000 Innovation Dr., Suite 140
Wauwatosa, WI 53226


(414) 955-8245


Office Hours

Monday – Friday
8 a.m. to 5 p.m.

*Additional hours available by appointment.

Employment and Income Verification

All employment or payroll/salary verifications should be directed to The Work Number.

Medical College of Wisconsin’s employer code is 19861.

1 (800) 367-5690

Office of Human Resources Google map location