Ombuds Office

Welcome to the Medical College of Wisconsin Ombuds Office!

The MCW Ombuds Office provides a confidential, neutral, independent and informal channel of communication for staff, faculty and postdoctoral fellows to surface and address workplace issues. The Office promotes fair treatment, civility and accountability by helping people express concerns, communicate more effectively, manage conflicts and resolve disputes equitably and informally.

The Ombuds Process

What Happens When You Call

Contact Us
Call us confidentially any time at (414) 266-8776. You may share your name and contact information, or you may choose to remain anonymous.

Make an Appointment
The Ombuds are available for telephone, video, and in-person appointments. If you would like to make an appointment, and we are not immediately available, leave a confidential message, and we will contact you as soon as possible. We try to schedule appointments as quickly as possible, depending upon your availability.

What Happens Next
The Ombuds will provide you with a safe forum to voice your workplace concerns, evaluate your situation, organize your thoughts, assess your feelings and decide next steps.

Ombuds Office Activity Report

The Ombuds Office publishes annual reports to inform the MCW community about the trends in concerns and priorities that visitors have discussed with us in confidence.

Read the 2023 Activity Report (PDF)

Read the Ten-Year Report (PDF)

Contact Us

Ombuds Office
Medical College of Wisconsin
Curative Building, Room 2512
8701 Watertown Plank Rd.
Milwaukee, WI 53226


Natalie C. Fleury, JD


Michelle Shasha, PhD

(414) 266-8776
*Confidential line. Please dial 7-digit number; dialing ext. 8776 will transfer you to the wrong department.
*Note that confidentiality may not be assured when communicating via email.


The Ombuds Office welcomes your feedback via the Ombuds Office Visitor Experience Survey.


Read our Ombuds 2512 Blog

Directions to the Ombuds Office 

MCW Ombuds Office Location
Due to our confidential, neutral, informal and independent role, a consultation with the Ombuds office is not official notice to MCW and does not satisfy or trigger any reporting obligations or deadlines used for more formal complaint mechanisms. The Ombuds Office is not authorized to act as an agent for or accept notice on behalf of MCW. Offices authorized to accept formal notice include but are not limited to Human Resources, the Office of the General Counsel, Title IX Coordinators, and/or the Compliance Office.