Physician Staff Collaborate Conf Room

Ombuds Office

What an Ombuds Does

The Ombuds Office Does:

  • Listen and discuss workplace questions, concerns and complaints
  • Offer a SAFE place to discuss your concerns
  • Open channels of workplace communication
  • Informally investigate complaints
  • Help evaluate various options to address workplace concerns
  • Answer questions concerning appropriate channels
  • Explain MCW policies and procedures
  • Facilitate communication between people
  • Advise individuals about steps to resolve problems informally
  • Advise individuals about formal and administrative options
  • Make appropriate referrals when informal options don't work
  • Discuss patterns and trends of concern with MCW leadership
  • Provide feedback regarding MCW policies

The Ombuds Office Does Not:

  • Participate in formal grievance processes
  • Conduct formal investigations
  • Make administrative decisions for MCW administrators
  • Determine "guilt" or "innocence"
  • Assign sanctions to individuals
  • Serve as witness in any administrative or legal proceedings, except in rare instances when compelled to do so
  • Receive official "notice" for MCW about issues
  • Maintain records that identify visitors to the office