Physician Staff Collaborate Conf Room

Ombuds Office


Ombuds Emails: Events and Resources

Would you like to be added to the Ombuds Office email resource distribution list? You can receive email notices of upcoming Ombuds Office events and website resource updates by sending your email address to and indicating “Event Notification Request” in the subject line.

Highlighted Resource

Take Five – resource share in 5 minutes or less

In this short animated video, Brené Brown shares important insights about blame.

Ombuds Office Presentations

Do you have a specific presentation request? We are building our presentation library to meet the needs of MCW employees and groups, and we want to know what you’re most interested in learning about. Contact us with your requests and suggestions at

Frequently requested presentations include:

  • Building Group Emotional Intelligence (60 minutes)
  • Ombuds Office Annual Report (20 minutes)
  • Promoting Respectful Communication: Beyond Policy (60 minutes)
  • What Does the Ombuds Office Do? (20 minutes)
  • Thanks for the Feedback
  • Benevolent Sexism

Ombuds Annual Reports

Read Our Annual Reports

1st Annual Report to Faculty and Staff (PDF)
(November 15, 2011 – December 31, 2012) 

2nd Annual Report to Faculty and Staff (PDF)
(January 1, 2013 – December 31, 2013) 

3rd Annual Report to Faculty and Staff (PDF)
(January 1, 2014 – December 31, 2014) 

4th Annual Report to Faculty and Staff (PDF)
(January 1, 2015 – December 31, 2015)
Addendum - 2015 Data: International Ombudsman Association Reporting Categories (PDF) 

5th Annual Report to Faculty and Staff (PDF)
(January 1, 2016 – December 31, 2016)
Addendum - Five-Year Comparison Data: International Ombudsman Association Reporting Categories (PDF) 

6th Annual Report to Faculty and Staff (PDF)
(January 1, 2017 – December 31, 2017)

Ombuds Library

Books are available for a two-week loan period. Email to request a book.

On Our Bookshelf

A Short & Happy Guide to Mediation-Improving Mediation Process, From Start to Finish (Will Pryor)

Analyzing Performance Problems or 'You Really Oughta Wanna' (Robert F. Mager, Peter Pipe)

BIFF-Quick Responses to High Conflict People (Bill Eddy)

Calling the Circle-The First and Future Culture (Christina Baldwin)

Conflict Coaching-Conflict Management Strategies and Skills for the Individual (Tricia S. Jones, Ross Brinkert)

Consulting Psychology- Selected Articles (Harry Levinson)

Co-Operative Inquiry- Research Into the Human Condition (John Heron)

Corporate Cultures-The rites and rituals of corporate life (Terrence Deal and Allan Kennedy)

Crucial Confrontations-Tools for resolving broken promises, violated expectations, and bad behavior (Patterson, Grenny, McMillan, Switzler)

Crucial Conversations-Tools for talking when stakes are high (Patterson, Grenny, McMillan, Switzler)

Cutting Edge Advances in Resolving Workplace Disputes (Jay W. Waks, Nancy L. Vanderlip, David B. Lipsky)

Daring Greatly- How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead (Brene Brown)

Designing Conflict Management Systems-A Guide to Creating Productive and Healthy Organizations (Cathy Costantino, Christina Sickles Merchant)

Designing Systems and Processes for Managing Disputes (Nancy Rogers, Robert Bordone, Frank Sander, Craig McEwen)

Difficult Conversations-How to Discuss What Matters Most (Douglas Stone, Bruce Patton, Sheila Heen)

Dignity-Its Essential Role in Resolving Conflict (Donna Hicks, PhD)

Effective Apology- Mending fences, building bridges, and restoring trust (John Kador)

Emotional Intelligence-Why it can matter more than IQ (Daniel Goleman)

Empathy- From Bench to Bedside (Jean Decety)

First, Break All the Rules (Marcus Buckingham, Curt Coffman)

Flawless Consulting-A guide to getting your expertise used (Peter Block)

Flourish-A Visionary New Understanding of Happiness and Well-Being (Martin E. P. Seligman)

Gain the Edge-Negotiating to get what you want (Martin Latz)

Getting to Yes With Yourself-and Other Worthy Opponents (William Ury)

HBR's 10 Must Reads Boxed Set with Bonus Emotional Intelligence (Harvard Business Review Press)

How to Reduce Workplace Conflict and Stress (Anna Maravelas)

Humble Inquiry-The gentle art of asking instead of telling (Edgar Schein)

Influencer-The Power to Change Anything (Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler)

It's All Your Fault At Work-Managing Narcissists and Other High-Conflict People (Bill Eddy, L. Georgi DiStefano)

It's All Your Fault!-12 Tips for Managing People Who Blame Others for Everything (Bill Eddy)

Lab Dynamics-Management and leadership skills for scientists (Carl & Suzanne Cohen)

Leadership and the New Science-Discovering order in a chaotic world (Margaret Wheatley)

Leadership in Healthcare (Richard Gunderman)

Life After Medical School (Leonard Laster)

Making Conflict Work-Harnessing the power of disagreement (Peter Coleman, Robert Ferguson)

Mindwise-Why we misunderstand what others think, believe, feel, and want (Nicholas Epley)

On Death and Dying-What the dying have to teach doctors, nurses, clergy and their own families (Elisabeth Kubler-Ross)

On Doctoring- Stories, Poems, Essays (Richard Reynolds, John Stone)

On Managing Yourself (Harvard Business Review Press)

Predictably Irrational-The Hidden Forces That Shape Our Decisions (Dan Ariely)

Resolving 21st Century Disputes-Best Practices for a Fast-paced World (Geoff Drucker)

Rising Strong-The Reckoning. The Rumble. The Revolution (Brene Brown)

Search Inside Yourself-The Unexpected Path to Achieving Success, Happiness (And World Peace) (Chade-Meng Tan)

Splitting-Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder (Bill Eddy, Randi Kreger)

Stop Walking On Eggshells-2nd Edition (Paul T Mason, Randi Kreger)

Switch-How to Change Things When Change is Hard (Chip Heath, Dan Heath)

Thanks for the Feedback-The science and art of receiving feedback well (Douglas Stone & Sheila Heen)

The Conflict Paradox- Seven Dilemmas at the Core of Disputes (Bernard Mayer)

The Cost of Bad Behavior-How Incivility Is Damaging Your Business and What to Do About It (Christine Pearson and Christine Porath)

The Dialectical Behavior Therapy Skills Workbook (Metthew McKay, Jeffrey Wood, Jeffrey Brantley)

The Explosive Child (Ross W. Greene)

The Joy of Conflict Resolution-Transforming Victims, Villains and Heroes in the Workplace and at Home (Gary Harper)

The Organizational Ombudsman-Origins, Roles, and Operations (Charles L. Howard)

The Partnership Way-New Tools for Living and Learning (Riane Eisler, David Loye)

The Promise of Mediation-The Transformative Approach to Conflict (Robert Baruch Bush, Joseph Folger)

The Skilled Facilitator-A comprehensive resource for consultants, facilitators, managers, trainers, and coaches (Roger Schwarz)

The Stop Walking on Eggshells Workbook (Randy Kreger, James Paul Shirley)

The Time Trap-How to Get More Done in Less Time (R. Alec Mackenzie)

The Unconscious at Work-Individual and organizational stress in the human services (The Members of the Tavistock Clinic Consulting to Institutions Workshop)

Well Being-The Five Essential Elements (Tom Rath, Jim Harter)

Working with You Is Killing Me- Freeing yourself from emotional traps at work (Katherine Crowley, Kathi Elster)

You Just Don't Understand-Women and Men in Conversation (Deborah Tannen)