Our Core Principles
Four key principles guide our Office:
We are confidential
We will not identify you or discuss your concerns with anyone without your permission.
The only exceptions to this pledge of confidentiality are when the Ombuds determines that there is an imminent threat of harm or in the rare instance that the Ombuds is legally compelled to report the situation.
We are independent
We are informal
We are neutral
Standards of Practice
The MCW Ombuds Office functions according to the International Ombudsman Association (IOA) Standards of Practice (PDF) and the core values of independence, impartiality/neutrality, confidentiality and informality.
These Standards of Practice are based upon and derived from the ethical principles stated in the IOA Code of Ethics (PDF) and govern the way in which our office receives complaints, works to resolve issues and provides feedback to MCW when trends, patterns, policies or procedures generate concerns or conflicts.