Medical School

Meet the Office of Student Affairs


Carol I. Ping Tsao, MD, JD

Associate Dean, Student Affairs

(414) 955-8256 / (414) 955-4812


Mary Heim, MS LPC

Program Manager I

(414) 955-8361


Associate Dean

Associate Dean

The Associate Dean for Student Affairs is responsible for leadership and administration of all student affairs activities and also maintains responsibility for student discipline and accountability issues regarding academic standing, professional conduct, and implementation of student – related institutional policies. Schedule changes, leaves–of–absence, transfers, withdrawals, and other matters pertaining to student status must be approved by the Associate Dean for Student Affairs. 


  • Accommodations
  • Academic Standing and Professionalism Committee
  • Bulletin Board Approvals
  • Dean’s Letters
  • Electronic Residency Application Service (ERAS) Questions
  • Jury Excuse Letters
  • Leaves of Absence, Extended/5-year Curriculum
  • Match Day
  • Schedule Changes
  • SOAP Week
  • Student Awards
  • Various Important Forms Distribution
Program Coordinator

Program Coordinator

The Program Coordinator administrates the daily activities in the Office of Student Affairs. As the “face” of the Office, the Coordinator assists and directs students, trainees, faculty and staff broadly toward the achievement of Office goals.


  • Academic Standing Letters 
  • ADA Accommodation Letters 
  • Children’s Halloween Festivities
  • Commencement
  • General Inquiries for Student Affairs
  • IRB Letters
  • Jury Duty Excuse Letters
  • Leave of Absence Letters
  • Match Day
  • Orientation
  • School of Medicine Student Handbook
  • Student Activities
  • White Coat Ceremony
Program Manager

Program Manager

The Program Manager is responsible for developing and implementing student life programs for the School of Medicine Student Affairs that enhance student engagement and leadership. The Program Manager collaborates with other MCW support staff to create and foster a shared student experience across the health sciences university. As a key resource for students, the Program Manager provides supportive listening, crisis counseling, and triage connection to other professionals in regards to concerns including but not limited to mental health, Title IX compliance, and the Cleary Act. In addition, the Program Manager assists in the development and compliance of regulatory, institutional policies and accreditation standards.


  • Cleary Act Compliance
  • Crisis Management
  • Commencement
  • Council of Presidents (COPs)
  • Institution-Wide Student Governance
  • Match Day
  • Orientation
  • Senior Week
  • Senior Yearbook
  • Student Assembly
  • Student Resource Touchpoint
  • Student Support Team
  • Title IX Steering Committee
Student Career Services

Student Career Services

Career Services provide all students in the Medical School personalized and innovative services, programs, and resources focused on Career Assessment, Career Exploration, Career Decision-Making, and Career Preparation that achieve students’ career goals and success. The career counselor also assists you in preparing your CV and personal statements as well as providing one-one-one interview coaching for your residency program interview preparation. 


  • AAMC Careers in Medicine Liaison
  • Career Assessment
  • Career Counseling
  • Career Day – Medical Specialties
  • Career Decision Making
  • Career Exploration
  • Career Search: Clinical/ Non-clinical Careers
  • Residency Day – ERAS & Match Process
  • Residency Preparation: CV/Personal Statement critique, residency match strategies, 1:1 interview coaching and mock interview, etc.
  • SOAP Program

Visit the Career Services course in Brightspace (login required) to learn how to write a CV or personal statement and review samples of CVs and personal statements.

Learn more about the residency application process