Welcome to OnCore Support

Where you will find How To documentation for OnCore, including links to the OnCore Help Desk.OnCore Enterprise Research LogoWhile some OnCore tasks are the same for both non-cancer and cancer trials, there are significant differences, such as choices in drop-down menus and types of information put into certain fields on a form. At the bottom of this page are two sections with helpful links - one for non-cancer trials and one for cancer trials. Select links from the option that best suits your use. OnCore Support is developed and maintained by Research Systems Training in the Office of Research, in collaboration with the MCW Clinical Trials Office. The MCW Clinical Trials Office is partnering with all MCW departments to implement OnCore. Contact the MCW CTO to Request a Consultation.

MCW uses OnCore for its:

  • Clinical Trial Management Software (CTMS)
  • Biospecimen Management System

The initial rollout included the MCW Cancer Center CTO and the Cardiovascular Department. It is now available to all departments for their study management needs. The MCW CTO is responsible for training, providing access, troubleshooting, and continued support in utilizing OnCore at MCW. Although utilization of OnCore is currently optional for non-cancer trials, it is mandatory for all Cancer Clinical Trials.

All Clinical Trials at MCW

The following list are studies that are NOT submitted using OnCore, regardless of Cancer/Non-Cancer:

  • Studies that do not require patient consent (medical chart reviews/retrospective studies)
  • Registries
  • Multiples of the same protocol in order to differentiate treatment/study phase
  • Banking protocols (without specific approval)
  • Educational/Outreach activities
  • Emergency or Expanded access protocols (without specific approval)
  • In vitro studies that utilize human tissues that cannot be linked to a living individual

Display problems? How to 'clear the cache' on your computer.

Clearing the Cache - Why should I do this?

Sometimes when a webpage or Internet based software is opened, such as eBridge or D2L, the computer screen doesn't display the content as expected or as stated in the instructions. It may not be the fault of the web page or software, it may be the Internet browser causing the issue - Internet Explorer, Firefox, Chrome. Try this before calling for help.

If you use a PC:

  1. Easy short cut is to hold down the keyboard keys: Control>shift>delete
  2. This brings up a pop-up box with check boxes.
  3. Accept the default options that are already checked and click on the Delete button at the bottom of the pop-up.
  4. The pop-up disappears and you have completed the 'clearing of the cache'.
  5. Completely close the browser, re-open it and try to access the content again.

If you use a MAC:

  1. Easy short cut is to hold down the keyboard keys: Command>shift>delete
  2. This brings up a pop-up box with check boxes.
  3. Accept the default options that are already checked and click on the Delete button at the bottom of the pop-up.
  4. The pop-up disappears and you have completed the 'clearing of the cache'.
  5. Completely close the browser, re-open it and try to access the content again.

Explanation of the activity.

Whether you use Internet Explorer, Firefox, Chrome, or any other Internet browser, it is important to clean up its page viewing 'temporary Internet files' on a regular basis. Your Internet browser saves and stores information each time you visit a web page. Usually you want this information stored because it speeds up your browsing when you return to a site.

But if information on a web page has been updated since the last time you visited it, you will want the new information to display, not the older, stored information that was 'cached' from your earlier visit. That is why it is a good idea to clear out the older, stored information so the new information can display.

The technical term for this clean-up job is 'clearing the cache'. It is advised you do this at least weekly. There isn't a hard, fast rule for this - it is a recommendation.

Most of the web based software we use at MCW is affected by this caching of information, including eBridge and D2L.

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