Main Campus Entrance-MKE

MCW eBridge Help Desk

The eBridge Help Desk provides technical knowledge, services, and solutions to research personnel for the eBridge Research Management Application.

Contact the eBridge Help Desk

Available Monday - Friday, 8 a.m.-5 p.m.  

Please have the following available. 

SmartForm ID Number
AUA0001234, PRO0001323, IBC000123222, etc.
Location in eBridge
Activity, Workspace, SmartForm, Section/Page Number, etc.
Error message, screenshot, etc.


Get eBridge Support 24/7

Need a quick answer? Visit the eBridge online knowledge base for 24/7 access to eBridge Support Guides and FAQs.

Visit Support Pages

Issues Outside of eBridge?

For technical needs outside of the eBridge application (i.e. login issues, email/Outlook, Microsoft applications, desktop issues), please contact MCW Information Services.

Contact MCW IS


Research Systems Drop-in Sessions

The Office of Research invites you to join us for Research Systems Monthly Drop-in Sessions on Webex.

Get the latest news and stay up-to-date! Every second Wednesday of the month from 12-1 p.m., find out what is new in Florence eBinders™, OnCore™, Study Payments™, iLab Solutions, and eBridge.

Bring your questions! Find out how MCW’s Research Systems can make your work-life easier.

No RSVP needed – Add your calendar today!