Main Campus Entrance-MKE

eBridge Help Desk

The eBridge Help Desk provides technical knowledge, services, and solutions to research personnel for the eBridge Research Management Application.

Contact the eBridge Help Desk

Available Monday - Friday, 8 a.m.-5 p.m.  

Please have the following available. 

SmartForm ID Number
AUA0001234, PRO0001323, IBC000123222, etc.
Location in eBridge
Activity, Workspace, SmartForm, Section/Page Number, etc.
Error message, screenshot, etc.


Get eBridge Support 24/7

Need a quick answer? Visit the eBridge online knowledge base for 24/7 access to eBridge Support Guides and FAQs.

Visit Support Pages

Issues Outside of eBridge?

For technical needs outside of the eBridge application (i.e. login issues, email/Outlook, Microsoft applications, desktop issues), please contact MCW Information Services.

Contact MCW IS


Research Systems Drop-in Sessions

The Office of Research invites you to join us for Research Systems Monthly Drop-in Sessions on Webex.

Get the latest news and stay up-to-date! Every second Wednesday of the month from 12-1 p.m., find out what is new in Florence eBinders™, OnCore™, Study Payments™, iLab Solutions, and eBridge.

Bring your questions! Find out how MCW’s Research Systems can make your work-life easier.

No RSVP needed – Add your calendar today!