Getting Started: Most Frequently Asked Questions About MCW eBridge

New users must have a Workday account before an eBridge account can be created. To request an eBridge account for new external researchers or collaborators, consult the Creating an eBridge Account for New External Researchers or Collaborators FAQ below for further instructions. 

To obtain an account in the eBridge system, complete the registration form. MCW employees will have accounts created by the eBridge Help Desk by the end of the next business day; non‑MCW accounts require verification and may take longer.

To register for an eBridge account:

1. Complete the eBridge registration form.
2. Required fields are marked a red asterisk.
3. After completing the form, click Register.
4. When your account is active, you will receive an email notification from the eBridge Help Desk with your login information and instructions. 

If you’re a new external researcher or collaborator looking to access eBridge, choose the researcher group that best fits you and follow the steps below.

Group A: Collaborators, Project Coordinators, or Project Staff from Another Institution Working with an MCW PI.

• External collaborator for a multi-site study
• External coordinator needing access to study documents
• External project staff consenting subjects at their institution
• High School student working as project staff

Step 1: Request a Workday Account. Contact the Department Administrator of the MCW Principal Investigator (PI) with which you are working with/collaborating. Ask them to request a Workday account for you.

Step 2: After your Workday account is created, fill out and submit the eBridge Registration Form.

eBridge Registration Form

1. Your password is your MCW Network Password.
2. MCW-IS has a Self Service Password Reset (SSPR) tool. You must be currently logged in to the MCW network to enroll with MCW-IS to activate this tool.
3. If you have not enrolled with MCW-IS, and need to reset your password now, call MCW-IS Service Desk (414) 955-4357, option 8.

Self Service Password Reset

The eBridge system is connected to the MCW secure network.

1. Open an Internet browser, such as Microsoft Edge, Chrome, or Firefox. 
2. In the URL address bar, type ebridge.mcw.edu. OR, go to InfoScope and select the eBridge link from the InfoScope homepage.
3. The  eBridge login page will be redirected to OneLogin, which is MCW’s system that authenticates your username and password for certain applications. 
4. Enter your username and password.
5. Individuals who are configured with Duo Security will be prompted to approve the login. Once approved, you will be logged into eBridge.
6.  If you are connecting from an on-network location, you will not be prompted for Duo.
7. If you have any problems logging into the eBridge system, please contact the eBridge Help Desk.

 There are many roles in eBridge. Two of the most commonly requested are Study Staff, to gain access to an IRB Protocol or an IACUC AUA, and Proposal Team, to gain access to the Grants and Contracts Funding Proposal Module.

If you need one of these roles added to your account, please complete a Help Desk Service Request Form and submit it to the eBridge Help Desk.

If you need a role such as Budget Specialist, your Department Administrator can request this on your behalf by using the Update Department Approver Roles Form.

The eBridge Registration Form should not be used for role addition/change requests. The Registration Form is only for those who do not have an account. Ask the Help Desk if you are unsure about your eBridge account status.

If you do not have an eBridge account, complete the eBridge Registration Form, making sure to put a check mark next to the areas of eBridge you will be accessing.

• Animal Submissions
• Funding Proposals
• Human Subject Projects
• IBC Applications

If you are trying to find information in eBridge and don’t know the exact name of the project, sponsor, etc., you can use the ‘%’ as a wildcard.  This can be used to search for projects, individual’s names, sponsors, and subcontractors. The % symbol represents any combination of letters or numbers.

Examples:

• Enter FP%34 to show a list of all Funding Proposals with "34" in the ID.
• Enter %Wisconsin to show a list of all Sponsors, with "Wisconsin" in the name.
• Enter %Thom to show the individuals whose name contains "Thom".

1. In the Principal Investigator (PI) field of the SmartForm, type the last name of the PI.
2. From the search results, select the correct PI.
3. If the PI does not appear in the results, click the ellipses (…) next to the Principal Investigator field.
4. In the pop‑up window, type the last name of the PI again.
5. Click Go.
6. Select the PI from the expanded search results and click OK.

Tip: If you aren't sure of the full last name or want to broaden your search results, use the % wildcard.

Notify PI to Submit is an activity button available to Study Team members with edit access. The activity does the following:

• Sends an email to the PI (copies the person completing the activity) that the application (PRO,AME, CPR, RE, AUA, AA, 3-Year de novo, AR) is ready for the PI to complete the PI Submit activity. The email has a direct link to the submission plus any comments entered from the person completing the activity.
• Runs the Deferred Validations that check for errors. 
• Selectable at all times during Pre Submission. Note: email won't be sent until submission is error free, and then can be re-sent as often as needed.

1. Click the Add or Upload button
2. Locate the file on your device.
3. Click OK to upload. 

Note: To update an existing document that was previously uploaded, select the ellipses (...) next to the existing file and choose Upload Revision.

Verify and Update SFI Status (PDF)

Financial Conflicts of Interest in Research - FCOI-R 

Significant Financial Interest - SFI (PDF)

Sometimes when a webpage is opened, the screen doesn't display the content as expected or as stated in the instructions. Perhaps you’re unable to login despite your credentials being correct. Before placing a call to the eBridge Help Desk, try refreshing the browser and clearing the cache.

Refresh the browser
Open Browser, then press the F5 key (For Firefox: Command + R ) 

Clearing the Cache
Open Browser, then use the following keyboard shortcut: Control+Shift+Delete  (On Mac: Cmd +Shift+Delete)