Help Desk Tips
To better serve you and to expedite the request process, please have available the following information prior to contacting the Help Desk. You will receive a response to your initial inquiry within four hours (during standard business hours).
OnCore Study Name
Location: Where are you in OnCore?
- Console, e.g. PC Console; CRA Console, etc.
Problem/Guidance: What were you doing or trying to do?
- Description of issue
- What you were doing when the issue occurred
- Screen shot of error message, if applicable