OnCore Help Desk

The OnCore Help Desk provides support for the electronic submission, tracking, and updating of your Clinical Trial. Prior to contacting the OnCore Help Desk, either by phone or email, please have available all information relevant to your issue, including project name/ID, the task you are trying to complete, where you are in OnCore, and a description of the problem, including any error messages. Screenshots are always helpful.

Please refer to the Help Desk Tips (right) for more information regarding your first contact with the Help Desk. Oncore@mcw.edu


OnCore Help Desk Service Request

OnCore LogoTo expedite the request process, please provide as much detail as possible. Screenshots and documents that provide additional information can be emailed to the OnCore Help Desk, Oncore@mcw.edu. Make sure to reference your Help Desk issue to prevent a new Help Desk ticket being created.

* Denotes Required Field

 *Your Name

 *Area of work
  Biospecimen Management


  Select the type of issue (if applicable)
  Locked Out/ Password
  New Account
  Add Sponsor
   Sponsor Information

Add Drug OR Device
  Drug/Device Information

Add Diagnosis/ICD-10 Code
  Diagnosis/ICD-10 Code Information

Other Issue Not Listed

  Description of Problem (include any system error messages)

Help Desk Tips

To better serve you and to expedite the request process, please have available the following information prior to contacting the Help Desk. You will receive a response to your initial inquiry within four hours (during standard business hours).

OnCore Study Name

Location: Where are you in OnCore?

  • Activity
  • Tab
  • Console, e.g. PC Console; CRA Console, etc.

Problem/Guidance: What were you doing or trying to do?

  • Description of issue
  • What you were doing when the issue occurred
  • Screen shot of error message, if applicable

OnCore Logo