Help Desk Tips
To better serve you and to expedite the request process, please have available the following information prior to contacting the Help Desk. You will receive a response to your initial inquiry within four hours (during standard business hours).
SmartForm ID: What is the ID Number?
- Human Submissions ID (PRO, AME, CPR, RE)
- Animal Submissions ID (AUA, AA, AR)
- Funding Proposal ID (FP, BU)
- IBC Applications ID (IBCYear#)
Location: Where are you in eBridge?
- Section/Page Number
Problem/Guidance: What were you doing or trying to do?
- Description of issue
- What you were doing when the issue occurred
- Screen shot of error message, if applicable