Frequently Asked Questions
Help and troubleshooting for the Study Payments System.
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Make sure your manager requests a Study Payments account with the role "Participant Check in and Pay" using the sign up form.
Then, take the online training at the URL provided by the Finance Group when they processed your account setup request.
2. Check in the next visit to be paid through Payments as “Occurred.”
3. Finish Check-in and Pay as you would for a first-time visit/payment.
Note: Do not forget to attach the signed ICF page and any reimbursement forms/receipts (if applicable)
Locked out of Payments? Reset your password.
- participant's proper legal name
- home address
If the research study is established in OnCore, this information may be automatically securely transferred to the Study Payments system.
Any loss or theft of Study Payment Cards should be reported to Study Coordinator who will promptly request a replacement card. Once reported as missing, the replacement card will be issued and any remaining balance will be transferred to the replacement card.
All Study Payments FAQs
Getting StartedMost frequently asked questions to start using Study Payments System.
Compensation and Reimbursement PoliciesInstitutional guidance for stipends, prepayments, gift cards, and cash payments.
Process and Financial FAQsInstitutional procedures regarding card use, distribution, and management.
Software FAQsHelp and troubleshooting for the Study Payments system.