Frequently Asked Questions
Help and troubleshooting for the Study Payments System.
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What data points are required for Payments?
Where can I get training in Study Payments?
How do I enter in visits for subjects who have been paid by another method already?
How do I Add or Remove Study Personnel on an Existing Protocol in Payments?
How to I request changes to an existing protocol in Study Payments?
What should I do if I get locked out of Payments?
How do I enter a new protocol in Payments?
What if I have a change in Protocol Accrual or Enrollment Status?
What if I have changes to Stipend Schedule or Reimbursements?
What Participant information is required to use Study Payments?
What is an MCW Study Participant Payments Card?
What is OnCore?
All Study Payments FAQs
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Getting Started
Most frequently asked questions to start using Study Payments System. -
Compensation and Reimbursement Policies
Institutional guidance for stipends, prepayments, gift cards, and cash payments. -
Process and Financial FAQs
Institutional procedures regarding card use, distribution, and management. -
Software FAQs
Help and troubleshooting for the Study Payments system.